Sr Specialist I, Leaves & Accommodations Specialist

Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Title-Sr Specialist I, Leaves & Accommodations Specialist
Location-Raleigh, North Carolina, NC, USA, 27609
Duration-6 months contract (Can be extended) 
M-F 8:30-17:00 EST
Hybrid Tues-Thurs Raleigh office

About the Team
Job Description

• The Senior Leave of Absence & Accommodations (LoAA) Specialist I serves as a subject matter expert for complex Leave of Absence and Accommodations matters.
• This role provides expert case guidance, supports compliance activities, mentors LoAA Specialists, and leads capability improvements that strengthen service quality, consistency, and compliance.
• The role is responsible for handling more complex case interpretation, guiding employees and people leaders through sensitive leave and accommodation matters, supporting the interactive process, and ensuring consistent application of policies, procedures, and regulatory requirements.
• This role does not own a full service capability, vendor relationship, or analytics portfolio, but is expected to act as a strong SME and improvement lead within defined areas of expertise.

Job Responsibilities

• Serve as a subject matter expert for LoAA policies, procedures, case practices, and regulatory requirements.
• Manage and advise on complex or escalated leave, disability, accommodation, return-to-work, and related employee matters.
• Support the interactive process for accommodation cases, including documentation review, employee and manager consultation, solution exploration, and outcome communication.
• Maintain comprehensive, accurate, and legally defensible case documentation, including detailed case notes, interactive process records, case rationale, and related correspondence.
• Draft and manage complex employee and manager communications that may be subject to legal review and potential discovery in administrative, regulatory, or legal proceedings.
• Provide guidance to LoAA Specialists on case routing, documentation standards, escalation criteria, and standard work.
• Coach and mentor Specialists to strengthen case quality, employee experience, and compliance consistency.
• Partner with employees and people leaders to explain processes, clarify requirements, and support resolution of sensitive or complex case questions.
• Support compliance activities, including case reviews, documentation audits, process adherence checks, and issue identification.
• Lead capability improvement efforts within assigned areas by identifying process gaps, recommending improvements, and supporting implementation of standard practices.
• Escalate high-risk, legally sensitive, ambiguous, or precedent-setting matters to the Program Manager, Senior Manager, Legal, or Employee Relations as appropriate.
• Support development and maintenance of templates, SOPs, knowledge articles, training materials, and case guidance documentation.

Education 

• Bachelor's Degree and five years of relevant experience OR Master's Degree and three years of relevant experience.

Knowledge, Experience, and Skills

• Progressively responsible experience in leave of absence, disability, accommodations, benefits, employee relations, HR operations, or related HR service delivery.
• Experience using HR and payroll systems such as Workday, SAP, Oracle, PeopleSoft, ADP, or similar platforms.
• Strong knowledge of leave of absence, disability, workplace accommodation, return-to-work, and related employee support processes.
• Strong working knowledge of FMLA, ADA, state and local leave laws, accommodation practices, and related compliance obligations.
• Ability to exercise sound judgment in complex, sensitive, or ambiguous case situations.
• Strong case consultation, documentation, problem-solving, and stakeholder management skills.
• Demonstrated ability to document highly complex leave, disability, and accommodation matters with clear case rationale, risk identification, decision tracking, and comprehensive interactive process records.
• Skilled in drafting sensitive communications that withstand internal review and may be subject to legal discovery.
• Ability to coach and mentor Specialists and support consistent team practices.
• Ability to identify process gaps and lead practical improvements.
• Ability to communicate complex information clearly to employees, people leaders, HR partners, Legal, Employee Relations, Benefits, Payroll, and vendors.
• Strong attention to detail and ability to manage confidential information appropriately.
• Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, Workday, ServiceNow, and vendor systems.
• Strong service orientation, empathy, professionalism, and ability to support sensitive employee matters.

Preferred Qualifications

• Certified Professional in Disability Management, Certified Leave Management Specialist, Certified Employee Benefit Specialist, PHR, SPHR, or related certification preferred.
• Experience with Workday and ServiceNow strongly preferred.
• Experience supporting complex leave, disability, accommodation, return-to-work, or employee relations matters.

Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1