Overview:
The Quality Assurance Sr. Specialist – Information Team supports the analysis of field claim data, assists in the claim/reclaim process for cost recovery, and contributes to the preparation of quality reports. This role works closely with OEMs, MOBIS HQ, and suppliers to help resolve quality issues, track warranty costs, and maintain accurate documentation. The Sr. Specialist plays a key role in ensuring data accuracy and supporting continuous improvement efforts through detailed reporting and supplier communication.
Responsibilities:
KEY RESPONSIBILITIES(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)
- Analyze warranty field claim data and assist in executing the claim/reclaim process for cost reimbursement.
- Support the creation and maintenance of QA reports, including monthly field claim summaries, burden ratio analysis, and KPI updates.
- Maintain and update reclaim logic and system conditions to support accurate cost tracking and reporting.
- Communicate with suppliers regarding field claim responsibilities and support countermeasure coordination.
- Coordinate with OEM (e.g., HMMA), MOBIS HQ, and suppliers to clarify data and assist in resolving disputes.
- Assist in preparing documentation for Customer Satisfaction/Reliability Study (CS1M/RS1M) and OEM Quality 5-Star Evaluation requirements.
- Provide support for internal and external audits by organizing and submitting relevant quality and cost data.
- Participate in process improvement activities to enhance data accuracy, reporting efficiency, and reclaim effectiveness.
- Manage communication and issue resolution with Korean CKD suppliers, including claim buybacks, legal requests, objections, warranty agreements, SAP issues, and claim corrections.
- Support OEM (HMMA) requirements, including preparation of reports in Korean and participation in meetings with HMMA quality management conducted in Korean.
- Prepare and analyze quality and warranty reports for HQ in Korea and support communication between HQ and local operations.
- Support key Quality Management (QM) activities that directly impact plant performance, including IATF audits, supplier visits, new model launches, countermeasure management, and Korean-English translation of quality-related reports and communications. The position is required to accurately communicate feedback from Korean auditors, suppliers, and HQ to local and expat management teams.
- Prompt, regular, predictable attendance
- Physical presence at work during all scheduled work hours
- Overtime and weekend work as required
- All other job duties as assigned
Qualifications:
AUTHORITY & SCOPE
This role operates within defined corporate policies and procedures and exercises judgment appropriate to its level of responsibility. The position may influence decisions related to functional operations, processes, or recommendations and escalate matters as required
Supervisory Responsibilities: No
Required Education & Experience:
- High School Diploma or equivalent
Required Knowledge, Skills, & Abilities:
- Ability to speak and write in both Korean and English
- Strong analytical skills with experience in data handling, cost tracking, and reporting.
- Proficiency in Microsoft Office, especially Excel (pivot tables, charts, formulas).
- Familiarity with quality systems and standards (IATF 16949, ISO, QMS).
- Effective communication skills for working with suppliers and internal teams.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Customer service orientation with a proactive and detail-oriented mindset.
- Experience with field claim systems or supplier cost recovery processes is a plus.
Preferred Education & Experience:
- Bachelor’s degree in Engineering, Science, or a related technical field, plus 1–2 years of relevant experience in engineering, manufacturing, or quality assurance.
- Bachelor’s degree in a non-technical field, plus 3–4 years of experience in a technical or quality-related role.
- Completion of engineering or technical coursework, plus 3 or more years of experience in engineering or manufacturing industries.
- Internship, co-op, or part-time experience in a manufacturing or engineering setting.
- Exposure to quality tools such as FMEA, SPC, or 8D is helpful but not required.
- Familiarity with automotive industry practices or standards is a plus.
Certificates, Licenses, and Registrations:
- Entry-level certifications such as Six Sigma White or Yellow Belt or CQIA (Certified Quality Improvement Associate) are a plus but not required.
Working Conditions:
- Work is divided across multiple settings: approximately 75% in an office environment, 15% on the production floor, and 10% at OEM or supplier sites.
- Regular movement throughout the production floor is required, including walking, standing, and navigating around equipment.
- Occasional lifting of materials or components weighing up to 30 lbs may be necessary.
- Overtime may be required, with a standard expectation of 40+ hours per week, depending on workload and project needs.
- Frequent visits to OEM and supplier locations are expected to support quality investigations and collaboration.
- Domestic and international travel may be required based on project assignments and supplier locations.