Sr. Store Protection Specialist (Sr. SPS)

ESSENTIAL FUNCTIONS:
Mitigating Theft & Fraud

• Partners with ALPM and RISC to monitor Store and Corporate level reporting to identify possible external theft activity and trends in store
• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity
• Identifies and interacts with Customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud
• Identifies theft indicators and utilizes intelligence to validate external theft incidents
• Reports and provides supporting evidence of external theft incidents to ALPM and RISC
• Upon approval from the ALPM, responsible for coordinating with law enforcement to resolve external theft incidents

Maintaining a Safe & Secure Environment

• Partners with local law enforcement to respond to safety and security incidents
• Practices safe behaviors when interacting with Customers and Associates
• Alerts management to safety hazards and risks observed (i.e. blocked emergency exits, blocked electrical panels, etc.)
• Responsible for coordinating with law enforcement to issue and enforce trespasses with prior approval

Minimizing Operational Shortage

• Alerts management to observed operational gaps driving external theft (i.e. fitting room, front end, building security, etc.)

Developing Great Teams & Partnerships

• Regularly communicates and provides detailed incident recaps to ALPM and RISC
• Builds partnership and collaborates with local law enforcement to resolve external theft cases upon approval
• Partners and collaborates with store leadership and operational partners. May include, but not limited to, feedback, conference calls, meetings, store visits, etc.
• Executes other duties as assigned to support Loss Prevention initiatives.

COMPETENCIES:

• Manages Work Processes
• Collaborates
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes
• Communicates Effectively
• Building Talent
• Ensures Accountability and Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• High School education or equivalent required, AA degree preferred.
• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
• Ability to collaborate effectively with internal and external partners including law enforcement
• Strong written and oral communication skills
• Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
• Excellent customer service skills
• Demonstrated ability to effectively problem solve with the proper sense of urgency
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required
• Ability to make quality judgment in little to no response time
• Experience in Loss prevention, security, or retail preferred
• Candidates with current and valid security guard registration card preferred
• Successful completion of Senior Store Protection Specialist training, as applicable, can act as an advantage