Sr Strategic Accounts Manager, Amazon Agentic Payments

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Business-to-Business (B2B), C-Level Management, Consulting, Cross-Functional, Customer Acquisition, Customer Conversion, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Enterprise Sales, Hunting, Identify Issues, Market Segmentation, Metrics, Needs Assessment, Negotiation Skills, Onboarding, Pattern Analysis, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Tuning/Optimization, Predictive Modeling, Problem Solving Skills, Product Engineering, Product Planning, Relationship Management, Sales, Sales Management, Solution Sales, Strategic Accounts, Strategic Planning, Systems Analysis, Team Player, Trend Analysis, eCommerce

LOCATION

Seattle, WA

POSTED

30+ days ago

Description Amazon seeks an experienced Sr Strategic Accounts Manager (based in Seattle) to join our Agentic Payments Customer Success team. Senior Strategic Account Managers own an expanding book of Large Enterprise Customers, with whom they consult and provide guidance on Agentic Payments enablement. This customer-facing role requires collaboration with C-Suite partners to identify optimal agentic commerce enablement paths, informed by in-depth knowledge of payment solutions, API and catalogue integrations delivering the best customer experience. Agentic Commerce is an evolving, rapidly expanding space, so we seek an innovative, creative, commercially agile Account Management professional excited by innovation, while fiercely Customer Obsessed in delivering optimal shopping experiences. The successful candidate will be expert at delivering results via collaborative relationships. They excel in identifying and enabling Customer objectives related to payment solutions and on-site experiences. They provide insights and guidance on strategies best addressing each Customer need. They are data led, monitoring performance to flag anomalies and suggest improvements, and work across Amazon teams to surface new opportunities for their e-commerce partners. Key job responsibilities Strategic Advisory: Executive alignment and C-level stakeholder management; bespoke account planning; aligning customer roadmaps with the agentic payments product roadmap. - Accountable for establishing and retaining C-Suite Customer relationships via proactive relationship management and advisory services. - Build Customer account plans informing strategy, annual planning and contract renegotiations. - Provide guidance and support on customer experience optimization. Agentic Payment Enablement: Strategic Account Managers provide guidance and consultative oversight on Agentic Commerce enablement, serving as the primary advisor to enterprise customers on adoption pathways, agentic payment workflow options, and performance optimisation - coordinating with internal technical teams to ensure seamless delivery. - Serve as the primary point of guidance for customers navigating payment solution integrations, coordinating with Amazon technical and product teams to ensure delivery standards are met. - Monitor performance of autonomous transaction workflows and escalate issue resolution. Performance Monitoring: Conducting QBRs and executive business reviews; tracking KPI payment performance metrics (transaction volume, success rates, usage velocity); monitoring conversion - Ensure Customer retention with proactive performance management, using AI-powered health scoring systems analysing transaction patterns, output metrics and payment success rates. - Troubleshoot performance issues with deep dive analysis leveraging AI-powered customer health scoring and predictive churn modelling. - Provide oversight on "pilot-to-production acceleration", tracking onboarding progress and monitoring "agents in production" to ensure seamless customer transition. Expansion and Growth: Identifying growth opportunities; driving payment volume growth; surfacing expansion opportunities across new agentic workflows - Explore new market-segment opportunities focused on value optimization and expansion initiatives. Cross Functional Coordination: Partnering with Product, Engineering, Sales, and Research teams; acting as voice of the customer; funnelling product requirements and field patterns to internal teams - Represent Customers internally, collaborating to ensure high integration standards, payment success rates and new opportunities. - Ensure balanced judgement in assessing client needs / internal priorities. A day in the life Your day starts with the weekly connect of your team across Seattle, London, Munich and Luxembourg. You share progress made on your portfolio last week, including new insights uncovered in a recent agentic discovery call. The team is updated on a recently launched agentic protocol and resulting opportunities for customers. You join a call with the Solutions Architect supporting one of your Merchant's catalogue integrations and you align on next steps for today's update with the Merchant's tech resource. You have an introduction call with a merchant new to agentic commerce, you share industry insights as well as Amazon opportunities and they agree to move forward. You update Salesforce and 'Voice of the Merchant' records, capturing Merchant insights. About the team Amazon Agentic Payments functions as a payment acceptance organization providing foundational payment capabilities for merchants of all sizes. Our mission is to deliver trusted, seamless payment experiences customers love. Basic Qualifications - Bachelor's degree or equivalent - Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business - Experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels - Experience positioning and selling innovative solutions to new and existing customers and market segments Preferred Qualifications - 5+ years of B2B or enterprise sales with a focus on hunting new business experience - Experience identifying trends and needs to improve an already closed large-scale technology deal Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 113,100.00 - 160,000.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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