Job Description:
Permian Resources (NYSE: PR) is currently seeking a Sr. Support Analyst reporting to the Infrastructure Manager in Midland, Texas. This position will be responsible for providing technical support and light system/ network administration in the Midland office. The ideal candidate will have strong technical as well as communication skills and be able to contribute his/her expertise while working on multi-disciplinary team in a fast-paced environment.
General Responsibilities
• Provides front-line PC, Network and Telephony support to users • Administrative tasks (AD, GPO, file permissions etc.) with guidance as required • Basic network troubleshooting skills (DNS, DHCP, traceroute, IP subnetting, VLAN, Ethernet) • Understanding of end-user support for M365 platform and applications (Teams, SharePoint, OneDrive, OWA) • Owns support of AV equipment in conference rooms • Uses and maintains OS and application deployment services (SCCM) • Maintains inventory and assists in establishing recommendations for equipment procurement • Drives to complete work efforts in a fast-paced environment with competing priorities • Customer centric and positive attitude toward customer issues. • Demonstrates a strong troubleshooting methodology • Identifies, suggests, plans, implements and documents potential procedural improvements with guidance as required • Follows and helps to develop repeatable procedures for successful deployment and administration of IT assets • Collaborates with other IT team members
Minimum Qualifications
• Knowledge of Windows Operating systems • Knowledge of basic computer hardware, including laptops, printers, and cell phones • Three (3) years experience in IT or a related discipline
Preferred Qualifications
• Bachelors degree from an accredited institution in Computer Science, Information Systems, Business Management, or a related discipline • Help Desk experience
Permian Resource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.