Sr Support Technician

Mutual of Omaha Insurance Company

NE

JOB DETAILS
SKILLS
Capacity Management, Change Management, Communication Skills, Computer Hardware, Computer Science, Computer Software, Configuration Management, Customer Support/Service, Demand Forecasting/Planning, Desktop Environments, Desktop PC, Engineering, Establish Priorities, Identify Issues, Incident Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Leadership, Maintain Compliance, Mentoring, Needs Assessment, Operational Strategy, Operations Planning, Organizational Skills, Performance Analysis, Privacy Controls, Problem Solving Skills, Process Improvement, Requirements Management, Root Cause Analysis, Security Compliance, Strategic Planning, Systems Administration/Management, Systems Maintenance, Technical Leadership, Technical Strategy, Technical Support, Training/Teaching
LOCATION
NE
POSTED
1 day ago

Are you a seasoned IT professional with a knack for resolving complex tech challenges? On this team, we connect with our associates to provide them frictionless technology experiences on-site, delivering high-quality service across a variety of domains. This team will serve the current campus, and our future headquarters.

As a Senior Support Technician, you''''ll lead the installation, maintenance, and troubleshooting of advanced desktop and application systems. Collaborate with senior partners, support associates and executives with top-notch service, and use your expertise to guide strategic tech solutions.

WHAT WE CAN OFFER YOU:

  • Estimated Salary: $90,000 - $105,000 plus annual bonus opportunity.
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
  • Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU''''LL DO:

  • Lead and manage technology solutions: Act as a liaison with senior business partners to understand needs, direct requirements gathering, and perform complex root cause analysis to develop and deliver appropriate solutions and strategies.
  • Oversee installation and maintenance of systems: Install, configure, maintain, and troubleshoot desktop and application delivery technologies and systems, ensuring the stability and performance of application and desktop environments
  • Participate in strategic planning and performance analysis: Engage in capacity planning, demand forecasting, software performance analysis, system tuning, and provide input into the strategic and tactical direction for technology solutions
  • Ensure compliance and security: Adhere to Change Management, Incident Management, and Configuration Management policies, while ensuring appropriate security and privacy measures are implemented to protect company data.
  • Mentor technical teams: Provide leadership by mentoring others, acting as a technical subject matter expert in projects, and effectively collaborating in a matrix environment to foster a balanced organization with complementary skills .

WHAT YOU'LL BRING:

  • Expert troubleshooting and technology platform knowledge: Possess vast experience with technology products and platforms, with advanced skills in identifying and resolving issues in real-time related to computer hardware, software, and desktop/application delivery systems.
  • Advanced customer service and communication skills: Ability to communicate in person effectively with customers, previous experience supporting associates and executives, serving them with a high level of professionalism, and working collaboratively within teams to obtain consensus and foster trust for win-win solutions.
  • Strong operational and strategic planning capabilities: Demonstrate expert understanding of operational and tactical planning, utilizing Division, Area, and Team goals to prioritize work, guide actions, and anticipate downstream effects of technology implementation.
  • Proficiency in process improvement and instruction: Deep knowledge of process improvement methodologies and expert skill in developing and delivering instruction and mentoring technical support staff.
  • Comprehensive understanding of desktop and application delivery systems: Expert knowledge of these systems and sub-systems, combined with a strong educational background in Computer Science or equivalent IT systems/support engineering experience.
  • Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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About the Company

M

Mutual of Omaha Insurance Company

Mutual of Omaha is a solid, family-oriented company that’s reliable, trustworthy, knowledgeable and caring. We are a full-service, multi-line provider of insurance and financial service products for individuals, businesses and groups throughout the United States. We are committed to providing outstanding service to our policyholders and our dedication to customer service is the cornerstone of our vision and values.

Mission:

Our mission we help our customers protect what they care about and achieve their financial goals.

Vision:

For every customer a financial future imagined, planned, and secured.

Values:

1. We exist for our customers
2. We act with integrity
3. We are innovative
4. We are accountable for results
5. Together we achieve greatness.

Securities offered through Mutual of Omaha Investor Services, Inc., a Registered Broker/Dealer, Member FINRA/SIPC. Advisory services offered through Mutual of Omaha Investor Services, Inc. a SEC Registered Investment Advisory Firm. FINRA (www.finra.org)/ SIPC (www.sipc.org). Home Office Address: Mutual of Omaha Plaza, Omaha, NE 68175. The third-party comments displayed are not verified, may not be accurate and are not necessarily representative of our client experiences. Any links to third-party websites and resources are provided solely as a convenience to you and not as an endorsement of the content. We make no representations or warranties as to the accuracy, timeliness, suitability, completeness, or relevance of any information prepared by any unaffiliated third party. Insurance products and services are offered by Mutual of Omaha Insurance Company or one of its affiliates, Mutual of Omaha Plaza, Omaha, NE 68175. Mutual of Omaha Insurance Company is licensed nationwide. E ach underwriting company is responsible for its own contractual and financial obligations. AFN46357

Specialties

Life Insurance, Disability Insurance, Long Term Care Insurance, Annuities, 401k, Career Opportunities, Employee Benefits, Financial Advisors

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Insurance
FOUNDED
1909
WEBSITE
http://www.mutualofomaha.com