Role: System Engineer / Senior System Engineer (L2-L3)
Location: Remote / Full-time
Shifts: Rotational (24x7 support model / on-call)
Experience: 6-12 years
Background preference: Tier-1 enterprise / global IT services exposure
Role Summary
We are looking for a hands-on System Engineer with strong Windows Server + Active Directory L3 depth and VMware operations expertise to support a global enterprise environment. This is a stakeholder-facing role requiring structured troubleshooting, SLA-based incident handling, vulnerability remediation ownership, and excellent English communication.
Key Responsibilities
Active Directory / Windows (L3)
- Troubleshoot and manage AD DS including FSMO roles, AD replication, and DNS in enterprise environments.
- Deep GPO troubleshooting (inheritance/blocking, loopback processing, WMI filters, replication/SYSVOL issues, gpresult/RSOP analysis).
- Implement and maintain access controls aligned to RBAC and least privilege principles.
VMware (day-to-day operations)
- Operate VMware vSphere environments: vCenter health checks, cluster monitoring, alarms, capacity/performance basics.
- Perform ESXi patching using vLCM/VUM, maintenance mode workflows, and post-patch validation.
- Manage snapshot lifecycle, support HA/DRS monitoring, and handle vMotion-related operational scenarios.
Patching + Vulnerability Remediation
- Own Windows patching activities using a named tool (SCCM/MECM and/or WSUS; BigFix exposure is a plus).
- Drive a structured vulnerability remediation lifecycle: scan severity triage supersedence check remediate (patch/manual) validate sign-off.
- Coordinate maintenance windows, change processes, deployment validations, and reporting.
Incident / Problem Management
- Handle P1/P2 incidents with SLA-driven escalation, bridge call initiation, and crisp stakeholder updates.
- Produce high-quality RCA with corrective/preventive actions.
- Author runbooks/SOPs (not just follow) with measurable operational impact (MTTR reduction, fewer repeats, audit readiness).
Mandatory Requirements (All Must-Have)
- AD L3 depth: FSMO, replication, DNS + real GPO troubleshooting experience
- RBAC: must know the term and explain least privilege/access governance clearly
- VMware ops depth: vCenter + ESXi patching (vLCM/VUM) + HA/DRS + vMotion (structured day-to-day understanding)
- Windows patching ownership: hands-on with SCCM/MECM and/or WSUS (planning, deployment, troubleshooting, reporting)
- Vulnerability remediation: can explain an end-to-end structured process from scan to sign-off
- Incident escalation+ RCA: understands SLA, P1/P2 handling, bridge call logic, and problem management outputs
- Runbook/SOP authoring: examples with impact
- English communication: clear, structured, confident (global stakeholder-facing)
- Scenario-based thinking: can think out loud and troubleshoot step-by-step (not tool listing only)
- Comfortable working in rotational shifts (remote)
Good-to-Have
- BigFix (IBM BigFix) exposure: relays/fixlets/baselines/deployments
- Hyper-V exposure
- PowerShell scripting for triage/automation
- ITIL / Change Management experience
What We Will Evaluate (Interview Focus)
- RBAC explanation+ least privilege approach
- FSMO roles + failure impact
- GPO troubleshooting scenarios (inheritance/loopback/WMI/replication)
- VMware operational depth (vCenter, vLCM/VUM, HA/DRS, vMotion, snapshots)
- Vulnerability remediation walkthrough (supersedence + validation+ sign-off)
- SLA-based escalation+ RCA + runbook authorship
- Communication clarity and structured thinking
#LI-PN1