Sr Systems Analyst

Job Summary:

About the Role & Team

If you are reading this, we can guess two things about you: You love bringing technology to people, and you want an opportunity to make magic with the Disney Experiences team. In a day at work, you may attend meetings to improve processes around the globe, troubleshoot integrations with the teams around safety systems and ride control systems, and gather requirements for new location requirements at new attractions.

As a Sr. Systems Analyst, your primary responsibility is to provide on-site support, training, troubleshooting, implementation and development as related to the asset management system (Maximo). Other responsibilities will include process support for the Worldwide Safety, Health, Engineering & Sourcing (WSHES) organization systems and technology.

You will report to the Sr Mgr-FOS System Reporting & DLR System Processes.

What You Will Do:

• Managing project tasks for the deployment of Maximo related application across mobile and desktop environments
• Facilitate training for supported systems with users at all levels
• Assist users through training and knowledge sharing to enhance understanding and capabilities
• Communicate system impairments, outages, and resolution to the user community
• Grow team analysts through mentorship, sharing of best practices, and documenting solutions
• Troubleshooting general systems maintenance tasks (i.e., creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)
• Identify and seek resolution to issues at all application/network/interface/technology/database levels of supported services
• Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)
• Working a variety of shifts to support deployment schedules
• Proven ability to work independently with minimal supervision
• Automate internal processes and increase the efficiency of recurring tasks
• Guiding strategic initiatives for team analysts as Subject Matter Expert

Required Qualifications & Skills:

• Proven Database experience utilizing SQL/Oracle query language, including writing complex queries
• Self-starter with the ability to identify gaps/needs and work to improve/resolve through necessary channels
• Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time
• Strives to achieve high customer service satisfaction
• Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness
• Detail-oriented with solid communication skills
• Demonstrated partnering skills with local and distributed work teams
• Flexibility to adapt to changing priorities in a dynamic environment
• Provide after hours on-call support for the client group in a team rotation
• Ability to be flexible with work schedule, including weekends and holidays
• Comfortable with facilitating/speaking with small to large groups in meeting and training environments
• Demonstrated problem solving skills, as well as continuous improvement process skills
• Ability to analyze business solutions to recommend efficient technical needs

Preferred Qualifications & Skills:

• Business Objects, Snowflake, Tableau or other reporting and data management experience
• Experience in Enterprise Asset Management (particularly Maximo)
• Experience with evaluating code based solutions (Java, Python, .Net)
• 5+ years supporting technology implementations/customer support

Education:

• Bachelor's degree in Computer Science or technology related field, or equivalent experience.

Preferred Education:

• Facilities Management certifications
• ITIL Foundation certifications
• Agile project management certifications

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The hiring range for this position in California is $105,100.00-$140,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be "a source of joy and inspiration to all the world." Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

To learn more about Disney''s policies on the use of AI for candidates, click here.

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