Title: Sr. Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: New York, NY – Hybrid
Term: Full-Time
About Atlas Technica
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
We are seeking a Sr. Systems Engineer to join our growing Support team in New York. This is a highly technical, hands-on role responsible for providing advanced support, systems administration, infrastructure troubleshooting, and technical escalation across Atlas Technica client environments.
The Sr. Systems Engineer serves as an escalation point for Junior Systems Engineers and Systems Engineers while working closely with Client Technology Managers and other technical teams to resolve complex issues, maintain client environments, and support infrastructure, cloud, security, and technology initiatives.
The successful candidate will combine strong technical expertise with excellent communication, ownership, problem-solving, and a customer-first approach. This hybrid position requires the ability to provide both remote and onsite support within the New York area based on client and business needs.
Position Responsibilities:
- Provide advanced remote and onsite IT support across assigned client environments
- Serve as an escalation point for Junior Systems Engineers and Systems Engineers on complex technical issues
- Provide technical guidance and mentorship through troubleshooting, knowledge sharing, and support best practices
- Manage and resolve complex support requests through the organization's ticketing system
- Administer and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
- Support Microsoft Windows Server environments, Active Directory, Group Policy, identity and access management, and endpoint-management technologies
- Troubleshoot networking, virtualization, cybersecurity, cloud, and infrastructure-related issues
- Support Microsoft Azure workloads and contribute to cloud and infrastructure initiatives
- Implement and support enterprise networking technologies, including firewalls, switches, and wireless infrastructure
- Balance technical escalations, support requests, project-related work, and research or continuous-improvement initiatives
- Maintain and improve technical documentation, procedures, wiki articles, build standards, and client-environment information
- Follow Atlas Technica's technical standards, security requirements, documentation expectations, and strict change-control procedures
Requirements:
- 3+ years of relevant IT experience in systems engineering, systems administration, infrastructure support, desktop support, or a related technical environment
- Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and workplace technologies
- Significant experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Strong knowledge of Microsoft Windows Server, Active Directory, Group Policy, identity and access management, and related systems-administration technologies
- Experience supporting endpoint protection or threat-management technologies such as Sophos or similar platforms
- Working knowledge of virtualization platforms such as VMware or Hyper-V
- Strong networking knowledge, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewalls
- Experience implementing or supporting enterprise networking technologies such as Palo Alto, Cisco, Meraki, Ubiquiti, or similar platforms
- Experience supporting workloads and services within Microsoft Azure
- Experience working within a Managed Service Provider or other high-touch, multi-client technology environment
- Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical users
- Strong troubleshooting, documentation, organization, and problem-solving skills with the ability to balance multiple technical priorities
- Ability to work a hybrid schedule in New York, NY and travel to local client locations as required
- Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required
Desirable Qualities:
- Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
- Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
- Significant MSP experience, particularly with ConnectWise or similar service-management platforms
- Significant experience with Microsoft Azure
- Experience with collaboration, identity, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar technologies
- Experience supporting Citrix XenApp or similar virtual application technologies
- Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar technologies
- Experience with storage and virtualization platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer
- Scripting or automation experience using PowerShell, Infrastructure as Code, or similar technologies
- Strong understanding of infrastructure design with the ability to evaluate, recommend, and help implement new and emerging technologies
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.