Sr. Systems Engineer

Overview:

Working independently, the Senior Systems Engineer is responsible for the leading the server infrastructure and engineering practice of M365, SharePoint, Active Directory, and Microsoft server environments.  This senior-level professional is a seasoned individual that works on complex development assignments and delivers solutions. 

Responsibilities:

• Sharing expertise and insight with other engineers
• Motivating staff and fostering collaboration
• Own technical management of all M365 services (Exchange Online, OneDrive, SharePoint, Teams, etc.).
• Accountable for Azure Active Directory Synch services, performing monitoring and support of that process and Conditional Access policies
• Translate requirements into technical designs and product roadmaps
• Lead the development effort and help the team turn designs into reality
• Ensure your services can handle the load generated by users
• Interface with external groups to provide integration support, strategy, and direction
• Help set team standards around documentation and best practices
• Demonstrate a strong bias towards service, quality, and customer satisfaction; applying information on past experiences and assists others in applying these lessons to solve problems.
• Monitors Microsoft infrastructure performance and provides utilization projections. Monitors backup system performance and reliability. Monitors messaging performance and performs troubleshooting of errors.
• Performs diagnostic analysis, preventive maintenance, and troubleshooting of M365 and Microsoft infrastructure. Identifies inefficiencies in process and provides solutions.
• Configures and maintains HA configurations of various types within Azure. Allocates Servers based on application needs using the appropriate protocols and tiers.
• Ensure awareness of and support adoption of M365 roadmap and new tools and capabilities
• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers.
• Builds positive working relationships with team members, managers & all departments.
• Ensure the appropriate level of documentation to support the operation.
• Develop and maintain strong relationships with internal and external clients.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones
• Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Provide technical assistance in server planning, engineering, and architecture.
• Provide recommendations on changes and design enhancements to improve reliability, security, processes, and performance.
• Maintain up-to-date knowledge of emerging tools and technologies.
• Research, evaluate and recommend system technologies to support business requirements.
• Coaches and mentors' Level I and II
• Other duties as assigned

Qualifications:

• This position requires a minimum of 5 years of hands-on experience in enterprise infrastructure design, automation, and administration supporting M365, SharePoint, Active Directory, and Hybrid Microsoft Server Infrastructure
• Expert knowledge of M365 and Azure environments (SharePoint, Azure AD, MS Teams, Exchange Online, etc.)
• 5+ years of professional experience with Active Directory, Group Policy, DNS, DHCP, Powershell
• Experience in Azure Active Directory Synchronization processes. (Joining machines, policy administration, InTune Management, etc)
• Hands-on experience building highly scalable applications and infrastructures
• S. degree (or higher) in Computer Science, or equivalent
• Strong written and verbal communication skills
• Self-motivated attitude with an ability to carry ideas from inception to completion
• Experience with setup and maintenance of MS System Center Products.
• Excellent verbal and written communication skills - ability to effectively exchange ideas and information and effectively relate to others in order to accomplish work responsibilities.
• Can effectively communicate issues and resolutions to all levels of the organization.
• Experience developing system administration scripts using PowerShell.
• Excellent analytical and organizational skills — ability to plan and achieve a variety of tasks. Able to set priorities for client requests and deal with a number of issues concurrently.
• Experience in setup, configuration, and support of Microsoft Windows Server, including Server Clustering and HA in both on-prem and Azure environments

Educational Requirements:

• This position requires a bachelor's degree in Computer Science, Information Technology or related field or equivalent work experience.
• Industry certifications preferred