Sr Tech Field Engineer

Must Have:

Deskside Support

Installs, repairs and provides technical maintenance for product and component hardware and software

JOB DESCRIPTION

REASON FOR HIRE

Staff Augmentation

JOB SUMMARY

• This job req is subject to...

JOB DESCRIPTION

• This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service*

End Client: Auto Club

Bill Rate: *

Minimum Pay Rate: *

Reference Number: TBD

Non-Driving role

Questions and Answers MUST be on Top of Resume with BR only!

1.How many years of experience do you have with working with server hardware break/fix?

2. How many years of Field Experience do you have?

3.Do you have your A+ certification?

4.What is your back up plan if you have vehicle problems?

5.Have you ever worked for * as a contractor or FTE, if so who was your manager and when were you there?

6. Do you have experience with Deskside Support, please explain?

7. Are you at least 18 years of age?

Job Posting Title

Field Engineer 3

Worker Type

Standard

Contingent Type Default Classic

Buyer Reference

Job Code Field Engineer 3 (W00A03)

Legal Entity * Corporation (101)

Site FSL - Coppell, TX (US3170)

Location FSL Coppell (US3170)

Work Location:

660 Fritz Dr

Coppell

TEXAS

USA

75019

Business Unit Digital Workplace Solutions (026)

Category

Labor Type Technical

Positions Requested 1

Respond by Date 09/01/2021

Travel Time 0.000 %

Time Sheet Type Standard

Time Sheet Frequency Weekly

Start Day of Week

Hours per Day 8

Hours per Week 40

Total Hours 1,032.00

Estimated Additional Spend 0.000 %

Estimated Expenses 0.000 %

Flat Adjustments 0.00

Description:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.Responsibilities:Provides support for software, hardware and networking support for desktops, laptops and serversProvides maintenance and support on legacy productsSupports Core, server productsPerforms disk replacement on enterprise storage productsInstalls and maintains PCs and associated software, networks, servers and peripheralsSupports network products from operational and maintenance perspectivesPerforms installs, moves, adds and changes as requiredTests and certifies PCs, networks, servers and client approved applicationsProvides follow-up on problems or escalation.Maintains a high degree of professionalism in actions, demeanor and dress.Insures customer satisfaction throughout the service delivery transaction.Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Enable Skills-Based Hiring No

Additional Job Posting Locations

(No Value)

Time Type

Full Time

Will on-call support be required for the role?

No

Is the posting available for Temp-to-Perm conversion?

No