Sr Tech Field Engineer

Must Have:

Deskside Support
Installs, repairs and provides technical maintenance for product and component hardware and software

JOB DESCRIPTION
REASON FOR HIRE
Staff Augmentation
JOB SUMMARY
***This job req is subject to...
JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
End Client: Henkel
Bill Rate: ***-***
Minimum Pay Rate: ***-***

Rate Range Chart:
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Reference Number: TBD

Non-Driving role

Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)
Do not include BR on Resume!!
Questions and Answers MUST be on Top of Resume!

1.How many years of Field and/or Desk Side support experience do you have?
2.Do you have your A+ certification?
3.What is your back up plan if you have vehicle problems?
4.Have you ever worked for *** as a contractor or FTE, if so who were you under and when?
5. Do you have professional experience working with MAC/macOS? If so, please provide details about your experience, including the types of tasks you've handled and whether this experience is current.
6. Are you at least 18 years of age?
Job Posting Title
Sr Tech Field Eng
Worker Type
Standard
Contingent Type Default Classic
Buyer Reference
Job Code Sr Tech Field Eng (U00949)
Legal Entity *** Corporation (101)
Site Henkel - Culver City, CA (US3686)
Location Henkel - Culver City (US3686)
Work Location:

5800 Bristol Way
Culver City
California
USA
90230
Business Unit Digital Workplace Solutions (026)
Category
Labor Type Technical
Positions Requested 1
Respond by Date 08/25/2025
Travel Time 0.000 %
Time Sheet Type Standard
Time Sheet Frequency Weekly
Start Day of Week Saturday
Hours per Day 8
Hours per Week 40
Total Hours 1,080.00
Estimated Additional Spend 0.000 %
Estimated Expenses 0.000 %
Flat Adjustments 0.00
Description:

Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:
" Provides the full range of Field Engineering support for an assigned base of large / complex clients.
" Takes complete ownership of onsite service activity.
" Performs advanced-level maintenance on all products, including low-complexity installation activities.
" Provides technical feedback on equipment, systems and processes to improve overall service delivery.
" Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
" Identifies and resolves systemic issues within the team.
" Proactively supports the needs of other team members, providing technical assistance and expertise.
" Contributes to improved client services metrics reporting and documentation.
" Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years experience in area of responsibility.
Enable Skills-Based Hiring No
Additional Job Posting Locations
(No Value)
*** Corporation Buyer Details
*** Corporation 801 Lakeview DriveSuite 100 Blue Bell PA 19422 - U.S.
Time Type
Full Time
Will on-call support be required for the role?
No
Is the posting available for Temp-to-Perm conversion?
Yes