Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.
Position: Sr Tech Field Engineer
Location: Culver City, CA 90230
Duration: 6+ Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
- Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
- Ensures systems operate as designed and are maintained and/or upgraded per requirements.
- Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
- Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities:
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 2-4 years experience in area of responsibility.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Culver City, CA |
| Industry | Computer/IT Services |
| Salary | $28.78–$32.37 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Diversityunmatched
- Documentationunmatched
- Enterprise Computingunmatched
- Financial Servicesunmatched
- Governmentunmatched
- Hardware Componentsunmatched
- High School Diplomaunmatched
- Improvement Metricsunmatched
- Information Technology & Information Systemsunmatched
- Leading Edge Technologyunmatched
- On Site Supportunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Resolve Customer Issuesunmatched
- Sales/Support Engineering (SE)unmatched
- Security Softwareunmatched
- Service Deliveryunmatched
- System Operationsunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Workforce Managementunmatched
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