Analysis Skills, Billing, Business Operations, Business Solutions, Career Development, Channel Strategies, Communication Skills, Consumer Packaged Goods, Cross-Functional, Cross-Selling, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer/Client Research, Database Administration, Documentation, Follow Through, Interpersonal Skills, Leadership, Mentoring, Metrics, People Management, Presentation/Verbal Skills, Problem Solving Skills, Product Engineering, Project/Program Management, Retail, Sales Management, Technical Leadership, Time Management, Training/Teaching, Trend Analysis
Sr. Technical Account Manager
The Senior Technical Account Manager is a pivotal role within our organization, serving as the primary bridge between our retail teams, clients, and engineering departments. This position requires a comprehensive understanding of all Advantage technology systems and resources within the Technology Division. Serving as a trusted advisor and strategic partner to the business, the Senior Technical Account Manager bridges the gap between supported teams (typically 3-5 teams, varying by size and complexity) and the broader Technology team. As part of a team in a fast-paced environment, this position requires the ability to work autonomously and independently, make informed decisions while adhering to strict deadlines. This incumbent has in-depth knowledge of products and solutions for each customer's unique technical environment.
The Senior Technical Account Manager is an advocate that proactively engages the appropriate resources, leverages specialized expertise, and drives technical direction to resolve product issues and critical incidents with minimal disruption to the business. Exceptional communication and presentation skills are essential for success in this role. The Senior Technical Account Manager takes on a leadership role, supporting teams through training, mentoring, tool development, and project management.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
Responsibilities:
Own and manage high volume of incoming requests and tasks end-to-end
Maintain deep understanding of:
Business operations
Systems/tools (e.g., reporting, invoicing, scheduling platforms)
Provide guidance, training, and documentation for business teams on tools and processes
Participate in and support new initiatives (e.g., system rollouts, feature adoption)
Identify trends and proactively implement solutions (e.g., recurring issues training, documentation, communications)
Ensure follow-through and accountability across cross-functional partners
Qualifications:
- 3 to 5 years of experience in technical account manager role
- 3+ years of experience in CRM or database maintenance
- 3+ years of CPG industry experience preferred
- Bachelor's degree or equivalent experience
- Strong technical knowledge across relevant technologies, systems, or platforms, with the ability to translate complex technical concepts into business solutions.
- Excellent communication, problem-solving, and interpersonal skills, with ability to engage and influence both internal and external stakeholders at all levels.
- Experience working cross functionally with sales product, and engineering teams to drive client success and retention.
- Data driven decision making skills, with the ability to analyze metrics and use insights to improve customer engagement and outcomes.
Job Will Remain Open Until Filled
A
Advantage Solutions Inc
Advantage Solutions is a leading provider of outsourced sales and marketing solutions
to consumer goods companies and retailers. Our data- and technology-driven services
— which include headquarter sales, retail merchandising, in-store and online sampling,
digital commerce, omnichannel marketing, retail media and others — help brands and
retailers of all sizes get products into the hands of consumers, wherever they shop.
As a trusted partner and problem solver, we help our clients sell more while spending
less. Headquartered in Irvine, California, we have o!ces throughout North America
and strategic investments in select markets throughout Africa, Asia, Australia and
Europe through which we serve the global needs of multinational, regional and local
manufacturers.
10,000 employees or more
Business Services - Other
http://www.advantagesolutions.net/