Sr. Technical Account Manager (Northeast)Remote - USA | Technical Solutions ManagementCome join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest‑growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world‑class talent.Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We're the leading player in a massive and growing market, but it's still early enough for you to make a significant impact. At Wiz, you'll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.SummaryAs a Senior Technical Account Manager (TAM), you'll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform for our largest customers.Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team – you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers.Strong technical expertise and customer‑facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels.What you'll doBe a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers' Wiz journeyConfidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud‑security domain expertise.Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets.Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security riskContinuously monitor news related to emerging cloud security threats and further develop your domain expertiseContinuously stay abreast and enabled on new Wiz features and functionalityDrive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchaseHelp customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectivesAct proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security riskUse your expert knowledge of the Wiz platform and features to accelerate your customers' success and attainment of valueAssist customers in project managing Wiz adoption and operationalization goals across business units and stakeholdersHelp unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issuesDrive and track your customers' achievement of business goals and realization of value through WizReport progress and results to key Wiz and customer stakeholders in executive‑friendly communicationsActively drive value‑based conversations with customer executives and provide meaningful contributions to QBRs/executive briefingsAdvocate for your Customers – Understand, document, and represent your customers' needs to internal Wiz stakeholdersCapture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutionsManage your book of business and support revenue objectivesDrive towards utilization/adoption targets for your book of businessIdentify, document, and action on risks (e.g., satisfaction/churn/renewal/health) in customer engagementsDevelop and cultivate close relationships with key customer contacts, from C‑level to practitioner, to understand sentiment and drive forward key Wiz objectivesHelp build and scale a world‑class TAM organization at a hyper‑growth company – assist in driving improvements in Wiz's TAM motion and have an impact across GTM teamsPartner cross‑functionally with internal teams to improve processesAssist other TAMs with technical escalationsBe a cloud‑security thought‑leader by participating in industry events and contributing to community posts and blogsWhat you'll bringOverall8‑12+ years of experience in technical customer‑facing roles, ideally supporting a cloud / cloud‑security productExamples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect.B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience.Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net‑new processesTechnical KnowledgeExpert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect – Professional, Certified DevOps Engineer – Professional).Deep familiarity with cloud‑security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud‑security challenges.Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerationsPractical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications.Expert‑level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experienceExceptional problem‑solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures.Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies.Account Management and Customer SuccessProven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers.Proven track record of building and maintaining executive‑level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets.Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic.Willingness to work across multiple communication channels and platforms to assist your customers – e.g., responding to Slack messages / responding to emails / responding to support ticketsAdvanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives.Extensive experience crafting customer‑facing artifacts and decksExceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C‑suite executives.Health & Welfare BenefitsMedical, dental and vision insuranceHome Office Setup reimbursementFlexible Spending AccountsMonthly Connectivity reimbursementEmployee Assistance Program (EAP)Short‑ and Long‑term Disability Insurance401(k) Retirement Savings Plan (with employer match)Time OffFlexible paid time off + 11 paid holidaysPaid leave programs, including parental, pregnancy health, medical and bereavement leaveCompensationStarting compensation will be determined based on various factors, including but not limited to, the candidate's job‑related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.This role may also include incentive compensation.US Base Pay Range$163,200 — $181,600 USDApplicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.Wiz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.#J-18808-Ljbffr