Sr. Technical Infrastructure Program Mgr, Global Network Delivery

Amazon

Herndon, VA

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JOB DETAILS

SALARY

LOCATION

Herndon, VA

POSTED

30+ days ago

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all of AWS’ global infrastructure. In other words, we’re the people who keep the cloud running. We support AWS data centers globally including all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

The Global Network Delivery organization in AWS Infrastructure seeks a Sr. TiPM to support a global data center quality team. In this role you will drive best-in-class cabling quality in global data centers to help us achieve the best operating, lowest cost, infrastructure in the world. You will establish data, reporting, and metrics and drive the right quality outcomes by tracking cabling and hardware issues and breaking down problems into different categories and risk levels.

You will partner with a team of quality engineers across AMER, EMEA, and APAC whose responsibility is to see that all build, scaling, bricks, project cables, racks, and hardware installations are completed adhering to the correct guidelines. You will support this team by establishing the standard tool that will be used by the engineers to collect all defect data. You will provide business requirements to Business Intelligence Engineers to develop the right dashboards and reports. You should establish standard mechanisms and metrics globally. You will partner with the network fiber engineering team to establish quality KPIs for each product type. Through your expertise, you will define what quality means to data centers by developing a quality risk scorecard, aligning on the KPIs and metrics definitions, and ensuring the output can be reviewed in weekly, monthly, and quarterly business reviews.

The ideal candidate possesses strong program and project management skills, experience managing complex and large-scale technology projects (including cost, schedule and performance for portfolios, programs, or individual projects), a proven track record of developing and/or improving processes and procedures, demonstrated excellence working with matrixed teams and influencing without authority, and ability to earn trust and deliver results quickly. Successful candidates are highly responsive and communicate effectively with technical teams to collect requirements and translate those to internal stakeholders to deliver results at scale. You must possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues and remove barriers to project success. You adeptly manage multiple competing projects simultaneously.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

#DCPD_GND

Key job responsibilities

• Defining data center quality by strategically developing KPIs, metrics, and determining definitions.

• Developing dashboards and reporting that can be viewed in business reviews.

• Providing business requirements to necessary tech teams to streamline data processes and pipelines.

• Analyzing trends and working with stakeholders to implement preventative mechanisms to prevent defects from recurring.

• Providing timely reporting of your program’s efforts and results.

• Determining and executing strategies and goals for improving quality and productivity.

• Traveling 20-30% to review projects and coordinate with onsite personnel and contractors at AWS' Data Centers.

A day in the life

Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. This is a new, fast-growing team that is rethinking the design for the critical arteries that connect the various pieces of hardware inside AWS’ data centers.

As a member of this team, you will work directly with engineers and managers across the company to develop structured cabling and installation standards. You will also be charged with visiting our data centers and ensuring that we are following these standards while also collecting lessons learned so we are continually improving.

About the team

As part of AWS Infrastructure, we our organization prepares for, plans, and builds the data centers that comprise the AWS cloud. This team drives continuous improvement of AWS Data Centers to provide more efficient and reliable infrastructure to customers.
Basic Qualifications
- Bachelor’s degree in Quality, Mechanical, Industrial Engineering, or a similar technical discipline

- 7+ years experience in core project management activities, including scoping, schedule, budget, quality, risk, and critical path management.

- 5+ years experience managing complex technology or physical infrastructure projects
Preferred Qualifications
- 3+ years of Data Center project management and/or engineering experience.

- 3+ years experience in quality assurance methodology and tools

- Experience analyzing and presenting data and influencing at various levels of seniority, from working level to executive.

- Master’s degree in business or similar advanced professional degree

- BICSI RCDD and/or DCDC certification, or familiar with either ISO9001 / ISO11801, TIA568C, TIA942 and/or ANSI/BICSI 002-2014 and Quality Assurance Certifications (CQA/CQE)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Retail

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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