Sr. Technical Program Manager, AGI-Data Services G-T Quality

Amazon.com Inc

Boston, MA

JOB DETAILS
SKILLS
Change Control, Cross-Functional, Data Collection, Data Quality, Identify Issues, Industry/Trade Analysis, Leadership, Machine Tool, Modeling Languages, Operations Processes, Performance Metrics, Performance Modeling, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Product Management, Product Requirements Document (PRD), Project/Program Coordination, Project/Program Management, Purchasing/Procurement, Risk Management, Root Cause Analysis, Team Lead/Manager, Technical Leadership, Technical/Engineering Design, Writing Skills
LOCATION
Boston, MA
POSTED
30+ days ago

The AGI Data Services organization is responsible for procuring data needed for building and validating large-language models. The vision of the AGI-DS Experts Program is to efficiently organize upstream and downstream dependencies, implement process and tooling improvements, and stay ahead of industry trends in expert data collections, which require annotators and auditors to hold a graduate degree or higher due to the specialized knowledge needed for the work..

Today, AGI Data Services leverages expert knowledge to create high-quality data for training and fine-tuning large language models. The program requires coordination across multiple teams, effective dependency management, and continuous process improvement to maximize the value of expert contributions to model performance.

This TPM role"s scope includes defining strategy for expert data collection, streamlining processes between upstream and downstream dependencies, and leading cross-functional development teams from design through delivery. You will be accountable for researching industry trends in expert data collection, identifying gaps in current processes, and communicating your vision for improvements to multiple directors. Most importantly, you will influence engineering teams to build the right solutions for expert data collection. This position involves regular communication with senior management on status, risks and change control. Success requires strong verbal and written communication in email, WBRs, MBRs, PRFAQs, PRDs, roadmap reviews, and other strategic meetings. Cross-team coordination, project and program management and executive presentation skills are essential.

Key job responsibilities

The Sr. Technical Program Manager will interact with expert contributors, product management, program management, cross partner teams, multiple stakeholders and leadership to deliver complex projects and programs. The person will anticipate bottlenecks in the expert program workflow, provide escalation management, make trade-off decisions, and balance business needs versus technical constraints.

The person should have technical skills to design and implement process and tooling solutions. Successful candidates will have a strong technical background, be detail driven and have excellent problem solving abilities. You will have a deep understanding of expert data collection processes and will successfully represent technical requirements to senior leadership. Your technical expertise and operational excellence will influence the team"s decisions and drive robust solutions for expert data collection. They are responsible for bridging experts, technology, process and operations to achieve the right results.

A day in the life

  • Collaborate with internal partners to understand their business priorities, communicate outcomes and define roadmaps.
  • Define metrics and performance indicators and establish mechanisms to drive them.
  • Dive deep into anecdotes and data to find patterns and root causes of problems.
  • Dive deep into science, technology and process to identify problems and create solutions. Tirelessly advocate for improvements to systems and processes that will benefit our product teams / stakeholders and business partners.
  • Engage with ML Data operations teams to root cause issues, and design solutions.

About the Company

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Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles