Job Description
The Amazon Ads Marketing team is seeking a Senior Technical Program Manager to own the technical delivery and operations of Amazon Ads Academy-the global e-learning platform (ads.amazon.com/academy). This role will drive platform initiatives including Learning Management System (LMS) integrations, content delivery optimization, personalization features, and cross-functional technical programs that enable our marketing team to deliver exceptional educational experiences at scale to customers worldwide.
Key job responsibilities
Program Ownership
- Own delivery of e-learning platform programs including LMS backend integrations, content API development, recommendation engine implementation, and platform enhancements across 20 languages
- Define program plans, milestones, dependencies, and delivery timelines for complex, multi-phase technical initiatives supporting courses, certifications, learning paths, and video content
- Manage cross-team execution across engineering, product, marketing, content operations, analytics, and localization teams
Learning Platform Delivery
- Oversee development of scalable learning platform components, content delivery systems, and user experience features that enable efficient course creation and personalized learning journeys for advertisers of all experience levels
- Coordinate platform launches, feature releases, LMS integrations, and technical implementations supporting educational content across multiple channels
- Ensure performance, accessibility (WCAG), learner engagement metrics, and platform reliability standards are met across all educational properties
Technical & Platform Leadership
- Partner with architects on learning platform architecture and integrations (Intellum LMS, personalization, targeting, analytics)
- Manage platform roadmap for Amazon Ads Academy including frontend experiences, middle layer data abstraction, content APIs, and cross-channel delivery
- Translate business requirements for educational content delivery into technical plans and drive execution with product management and engineering teams
Stakeholder & Risk Management
- Act as primary point of contact between marketing stakeholders, content creators, and technical teams for learning platform initiatives
- Identify and mitigate risks related to content delivery velocity, platform performance, learner experience, scalability, and launch readiness
- Drive issue resolution, dependency management, and cross-team alignment across educational content stakeholders
Operational Excellence
- Establish delivery processes, documentation, and reporting standards for learning platform operations
- Track KPIs such as learner engagement, course completion rates, certification attainment, platform stability, release success, and user satisfaction
- Drive continuous improvement in educational content delivery processes and technical operations
About the team
The Website Experiences team sits within the Amazon Ads Marketing, responsible for the strategy and execution of the Amazon Ads website and Amazon Ads Academy. Our team manages content strategy, platform experiences, and technical operations supporting global advertising initiatives. We work in a fast-paced environment while maintaining high quality standards and driving innovation in content delivery.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Advertising Operationsunmatched
- Application Programming Interface (API)unmatched
- Content Delivery/Distributionunmatched
- Content Developmentunmatched
- Content Managementunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Customer Satisfactionunmatched
- Documentation Standardsunmatched
- Educational Technologyunmatched
- Functional Programming Languagesunmatched
- Leadershipunmatched
- Learning Management System (LMS)unmatched
- Localizationunmatched
- Marketingunmatched
- Metricsunmatched
- Online Advertisingunmatched
- Operational Auditunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Product Engineeringunmatched
- Product Managementunmatched
- Product Marketingunmatched
- Program Planningunmatched
- Project/Program Managementunmatched
- Quality Managementunmatched
- Quality Metricsunmatched
- Requirements Managementunmatched
- Risk Analysisunmatched
- Risk Managementunmatched
- Scalable System Developmentunmatched
- Team Lead/Managerunmatched
- Technical Deliveryunmatched
- Technical Leadershipunmatched
- Technical Operationsunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Training/Teachingunmatched
- User Interface/Experience (UI/UX)unmatched
- Web Content Accessibility Guidelines (WCAG)unmatched
- eLearningunmatched
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