Tesla is seeking a Senior Technical Program Manager (Service Programs) to strengthen Service Engineering's capabilities across our global fleet of Energy and Charging products. This role spans support for both sustaining and new programs within the Deployed Product Lifecycle, ensuring Tesla's products remain reliable, compliant, and serviceable worldwide.
The TPM will be responsible for orchestrating large-scale programs that require deep technical engagement, resource mobilization, and systemic risk management. They will partner with engineering, operations, and planning teams to build scalable execution frameworks, align dependencies, and deliver measurable outcomes. The ideal candidate brings a strong engineering background, proven program management experience, and the ability to engage technically while delivering scalable processes and solutions.
- Lead high-impact programs ensuring Tesla's Energy and Charging products meet reliability, compliance, and serviceability requirements at scale
- Manage the development of processes, tools, and teams that ensure the long-term health of the global Tesla Energy products portfolio, including developing service procedures and efficiencies, tooling, data analytics and alerting, workflow development, business processes, remanufacturing, design for manufacturability tradeoffs, and return on investment analysis
- Drive a sense of urgency and commitment within a cross-functional team, solving complex problems and facilitating solutions across departmental boundaries and even outside of Tesla
- Track and concisely communicate the process of multiple concurrent projects to diverse audiences
- Own change management for Deployed Part Lifecycle and develop, measure, and innovate processes to efficiently gather and implement feedback from various stakeholders
- Plan for part and product transitions from service, that include key considerations such as upkeep of the Service Bill of Materials (SBOM), warranty, spares/inventory planning, customer communication, and risk analysis
- Drive disciplined communication, alignment, and accountability across global stakeholders
- Occasional required travel within the field for hands on testing and data collection
- Degree in industrial, Mechanical, Electrical, or equivalent experience
- 6+ years of technical program management or engineering leadership experience in complex, cross-functional environments
- Strong operational rigor: resource allocation, risk identification, dependency management, and execution governance
- Proven experience in process design and continuous improvement, scaling workflows and tools for global teams
- Demonstrated success leading ambigious cross-functional programs and delivering outcomes under tight timelines
- Proficiency with Jira/Confluence or equivalent program management tools
- Exceptional communication and stakeholder management skills; able to influence without authority, align executives, and drive clarity across diverse teams
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$96,800 - $217,200/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.