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Sr. Technical Program Manager, Featured Merchant Algorithm

Amazon.com Inc
  • Seattle, WA
    4 days ago

    Job Description

    Do you ever struggle to explain your work? How"s this: "Do you shop at Amazon? Do you know that box that says "Add to Cart" and shows a price? Our team owns the model which picks that offer and the customer experience around the display of the offer price and the elements surrounding the "Add to Cart" button which inform a purchase decision. We pick and display offers several billion times a day across all surfaces (mobile app, mobile web, desktop, Alexa shopping) worldwide." The mission of the Amazon Buying Experience organization is to be the world's first and most trusted choice for every customer on earth to discover and evaluate any product or service. Our team blends machine learning models to rank and select the best offer from the most trusted merchant for all products sold on Amazon along with a world-class front-end user experience for offer comparison to our global customers. We are responsible for the experiences and services that enable developers, including our own, to create tailored shopping experiences for every customer, product, business and marketplace offered by Amazon. We build scalable and extensible frameworks which allow for many teams at Amazon to innovate within the Offers Experience in a federated manner. If you are passionate about influencing and delivering the next-generation Amazon customer

    buying experience, we want to meet you.

    We are looking for a Sr. Technical Program Manager to join one of the most impactful and visible teams in Amazon.

    In this role you will work with business stakeholders throughout Amazon and provide technical direction and

    business expertise to strategize and help launch new businesses and features for our customers. You will use data to

    justify customer friendly decisions and present customer and financial impact of the changes we make to our

    stakeholders. You will work closely with other economists, engineers, product managers, applied scientists, TPMs, managers, and senior leadership team to understand and drive business impact. Successful candidates will have experience working on multiple projects with different stakeholders, make data driven decisions, have strong communication skills to interact with executives, non-technical and technical individuals and have a high technical bar along with a passion for people and project management. This is an opportunity to work with a team that drives one of the most coveted real estate in the E-commerce, the Amazon 'Buy Box' on Amazon Product Detail Page, Amazon Search Page , multiple buying widgets etc. on the Amazon desktop, mobile and tablet environments.

    Key job responsibilities

    Today, millions of third party sellers offer products alongside Amazon Retail though the Amazon Marketplace and

    compete to be featured on the 'Add to Cart' button (aka the 'Buy Box') on Amazon's most valuable retail real estate -

    the Product Detail Page referenced above. The Featured Merchant Algorithm (FMA) teams owns the Tier - I systems

    and Machine Learning algorithms that selects the offer to be featured on the Buy Box and on Amazon Search Pages.

    The team's mission is to ensure that the featured offer provides the best possible customer value based on factors

    including price, availability, delivery options and customer service. The Amazon 'Buy Box' is arguably the most valued

    real estate in the E-commerce world and we are looking for strong leaders to continue innovating for this customer

    facing functionality. We are looking for Sr. Technical Program Manager to join one of the most impactful and visible teams in Amazon. In this role you will work with business stakeholders throughout Amazon and provide

    technical program guidance and business expertise to strategize and help launch new businesses and features for our customers. You will use data to justify customer friendly decisions and present customer and financial impact of the changes we make to our stakeholders. You will work closely with other economists, engineers, product managers, applied scientists, TPMs, managers, and senior leadership team to understand and drive business impact.

    Numbers & Facts

    LocationSeattle, WA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

    Skills

    • Algorithmsunmatched
    • Amazon Alexaunmatched
    • Business Strategyunmatched
    • Commercial Real Estateunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Desktop PCunmatched
    • Leadershipunmatched
    • Machine Learningunmatched
    • Mobile Applicationsunmatched
    • Multitaskingunmatched
    • Product Testingunmatched
    • Project/Program Managementunmatched
    • Real Estateunmatched
    • Retailunmatched
    • Salesunmatched
    • Scalable System Developmentunmatched
    • Team Playerunmatched
    • Technical Leadershipunmatched
    • User Interface/Experience (UI/UX)unmatched
    • eCommerceunmatched

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