Sr. Technical Program Manager, Fleet Technology Health, Global Fleet and Product

Amazon

Bellevue, WA

JOB DETAILS
SKILLS
8D, Amazon Web Services (AWS), Analysis Skills, Computer Science, Continuous Improvement, Corrective Action, Cross-Functional, DNA, Data Analysis, Documentation, Failure Mode and Effects Analysis (FMEA), Fleet Management, Hardware Installation, Identify Issues, Leadership, Machine Tool, Maintain Compliance, Mathematics, Metrics, On Site Support, Onboarding, Operational Support, Performance Analysis, Performance Metrics, Predictive Modeling, Problem Solving Skills, Procedure Development, Process Improvement, Product Design, Product Engineering, Product Management, Product Programs, Product Reviews, Product Support, Product/Service Launch, Project/Program Management, Relational Databases (RDBMS), Reliability Engineering, Reporting Dashboards, Reporting Skills, Root Cause Analysis, Safety Compliance, Safety/Work Safety, Six Sigma, Standard Operating Procedures (SOP), Supply Chain, System Operations, Systems Administration/Management, Systems Reliability, Team Player, Technical Leadership, Telemetry, Vehicle Fleets, Vendor/Supplier Quality Management, Willing to Travel
LOCATION
Bellevue, WA
POSTED
30+ days ago
Description Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon. We are a smart team of doers who work passionately to create and improve technology and software to solve real-world challenges that will transform our customers' last mile delivery experience. The Last Mile Fleet Technology Products team is responsible for a suite of products transforming last mile delivery safety and operational efficiency. Our mission is to leverage advanced technologies and analytics tools to build the world's safest and most efficient fleet. As a Sr. Technical Program Manager, Fleet Technology Health, you will serve as the critical link between our Fleet Technology products and the operational support teams that depend on them. You will be the person who translates a device fault, a trending failure pattern, or a field installation defect into a root cause analysis, a corrective action plan, and a scalable support solution. You will monitor system performance, resolve escalated technical issues, develop support tooling, and drive continuous improvement initiatives to ensure fleet safety technology is deployed, functioning, and delivering value across the last mile network. Key job responsibilities * Monitor overall fleet technology system health and performance across the last mile network; leverage fleet telemetry, monitoring dashboards, and data analytics to proactively detect degradation, systemic issues, and trending failures before they impact operations * Serve as the primary technical escalation point when complex system or installation issues arise, impacting device availability or vehicle safety compliance * Identify systemic failure patterns across the deployed device fleet and develop programmatic solutions to address root causes - including specification updates, installation standard changes, and supplier quality feedback * Lead root cause analysis (RCA) and problem management for recurring or high-severity incidents; drive corrective and preventive action programs to ensure systemic issues are resolved at the root cause level * Update and maintain standard operating procedures, troubleshooting guides, and escalation paths for fleet technology products (e.g., telematics, camera systems) * Consolidate voice-of-the-customer (VOC) feedback from partners to identify and drive improvements to training, procedures, tooling, and product features * Collaborate with hardware suppliers and installation contractors to address quality issues, validate corrective actions, and improve device reliability * Represent the field support and operational reliability perspective in product design reviews, feature launches, and program milestone reviews; partner with product and engineering teams to translate field operational needs into product requirements and long-term improvements * Support new product and feature launches by developing onboarding documentation, coordinating with installation teams, and ensuring readiness of support processes * Produce regular reports on device health, installation compliance, fleet-wide reliability trends, and system performance for operational and leadership stakeholders * Drive cross-functional alignment across product, engineering, supply chain quality, installation partners, and operational stakeholders * ~20-25% travel expected to delivery stations and partner sites Basic Qualifications - 5+ years of technical product or program management experience - Bachelor's degree in engineering, computer science or equivalent - Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients - Strong problem-solving and analytical skills with experience in root cause analysis methodologies (e.g., 5-Why, 8D, Fishbone, FMEA) - Knowledge and/or working experience with relational databases and data analysis tools Preferred Qualifications - Master's degree in Computer Science, Engineering, Mathematics, or a related field - Experience with Continuous Improvement and Six Sigma methodologies - Knowledge of AWS services - Experience with fleet-wide reliability metrics, KPI development, and reporting to senior leadership - Experience working with hardware suppliers on quality management and corrective actions - Familiarity with predictive analytics or telemetry-based monitoring systems Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 141,300.00 - 191,100.00 USD annually USA, VA, Arlington - 148,700.00 - 201,200.00 USD annually USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually

About the Company

A

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles