The Service Engineering Team is responsible for the overall health and performance of all Energy Products deployed in the field.
The 'Deployed Product Lifecycle DPL Programs deploy field campaigns to remediate field issues, manage the design and development of solutions that include extant and custom parts. As a TPM in this team, you will be responsible for:
• Timely responses to factory, field, and design escalations • Facilitating containments and corrective actions • Tracking the development and lifecycle of field tools • Continuously clarifying and improving the related processes • Manage the campaign workflow for several industrial products simultaneously • Including driving the short-term actions, root causes, and longer-term design solutions • Working cross-functionally with hardware and Firmware engineering teams to improve fleet health
Develop workflows to streamline the flow of service needs back to design, manufacturing. Own and drive service requirements for assigned Industrial Programs and consolidate service feedback for upcoming product changes and manage downstream change actions.
Improve field service procedure cost and speed while reporting on metrics like cost, risk, and timeline. Identify gaps in product validation relative to field application that resulted in the field retrofit and feedback in to test/validation improvements. Track the development of service tools needed to deploy field campaigns and other activities.
Degree in Mechanical or Electrical Engineering or equivalent experience. Minimum 5 years of experience in one or more of the following environments - manufacturing, root cause analysis, product design and development, testing and validation, product quality, or technical project management. 8 years preferred.
Ability to drive collaboration across functions and levels within the business in fast-paced organizations. Hands-on personality - the job may require ones hands to get dirty. SQL, Spreadsheet - data mining from various sources to come up with campaign plans. Presentation skills to different levels of stakeholders and work tracking with Jira, confluence. Up to 15 travel may be required. PMP or AGILE certification is an asset.
Benefits:
Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
• Medical plans > plan options with 0 payroll deduction • Family-building, fertility, adoption, and surrogacy benefits • Dental, including orthodontic coverage, and vision plans, both have options with a 0 paycheck contribution • Company Paid Health Savings Accounts (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • 401k with employer match • Employee Stock Purchase Plans and other financial benefits • Company paid Basic Life AD&D, Short-term and long-term disability insurance • 90 day waiting period • Employee Assistance Program • Sick and Vacation time • Flex time for salary positions • Accrued hours for Hourly positions • Paid Holidays • Back-up childcare and parenting support resources • Voluntary benefits to include critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance • Weight Loss and Tobacco Cessation Programs • Tesla Babies program • Commuter benefits • Employee discounts and perks program
Expected Compensation: $96,800 - $217,200 annual salary, cash and stock awards, benefits. Pay offered may vary depending on multiple individualized factors, including market, location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
| Location | Palo Alto, CA |
| Salary | $96,800–$217,200 Per Year |