Job Description
Prime is one of the most loved memberships in the world, and we"re transforming how hundreds of millions of members experience its value across Amazon, powered by next-generation agentic AI and personalization systems. We"re seeking a Senior Technical Program Manager to lead Prime CRM, turning bold ideas into live experiments on Amazon"s highest-traffic surfaces while working alongside talented scientists, engineers, and business leaders.
If you"re excited about leading complex, cross-org programs where large-scale personalization meets agentic AI, and you can bridge business strategy with technical execution, we"d love to have you join us.
Key job responsibilities
We"re looking for an experienced Senior Technical Program Manager to own end-to-end delivery of Prime CRM experiments and the cross-org roadmap behind them. In this role, you will define program strategy, set success metrics, and drive execution across one of the largest partner ecosystems at Amazon: 8 teams spanning CBA, WW Prime, P13N, and the owners of Homepage, REX, Checkout Thank You, and outbound channels.
You"ll work at the intersection of membership strategy, personalization science, and production engineering, partnering with science and engineering teams to integrate Prime signals into CBA"s evolving GCCP and P13N primitives and the agentic models built on them. You"ll turn business goals into clear technical requirements, manage dependencies and integration timelines across teams, and make sure experiments are designed so their results are measurable and meaningful. As these systems grow more capable, you"ll help decide how Prime shows up in them.
In this role, you"ll build the mechanisms that let Prime CRM scale. Today, a flagship experiment takes about three months to go from leadership approval through technical alignment, creative and merchandising strategy, to dial-up. You"ll remove bottlenecks in that lifecycle, set up repeatable processes for onboarding new placements and partners, and run operating cadences such as roadmap and experiment reviews. You"ll also partner with business, product, and technical leaders to align priorities, escalate risks early, and deliver results that create measurable member and business value.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
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