Sr. Technical Support Analyst - Dealer Technician/ Vehicle Repairs

Introduction

This role is crucial for providing exceptional customer service and technical expertise to assist dealer technicians with vehicle repairs. The position involves working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms. Diesel experience is a MUST, along with extensive experience in customer support. Up to 10% travel might be required and will be reimbursed by International.

Required Skills & Qualifications

• Bachelor’s degree or at least 4 years of field service engineering, automotive service, or truck service experience.
• Solid diesel experience.
• Extensive customer service experience.
• Qualified candidates must be legally authorized to work in the United States on an unrestricted basis.
• Prior work experience at client or in client's industry.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Proficiency in MS Office.
• Excellent written and verbal communication skills.
• Class 8 Truck experience.
• Critical thinking and problem-solving skills.

Day-to-Day Responsibilities

• Support dealer network by assisting dealers in vehicle repairs via case files.
• Provide repair and diagnostic support to international dealers and body builders.
• Provide publications feedback to publication teams.
• Escalate trending failure modes to Service Engineering.
• Potential future travel to dealer locations.

For immediate consideration please click APPLY to begin the screening process with Alex.