Sr. Technical Support Analyst

Schwan's Company

Pasadena, TX

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JOB DETAILS

SKILLS

Analysis Skills, Best Practices, Cafeteria, Customer Relations, Customer Support/Service, Desktop Hardware, Endpoint Security, Identify Issues, Information Technology & Information Systems, Integrity Operating System, Internet Security, Laptop Hardware, Maintenance Services, Mentoring, Microsoft Office, Microsoft Windows Operating System, Operating Systems, Performance Analysis, Presentation/Verbal Skills, Reliability Engineering, Restaurant, Scripting (Scripting Languages), Service Level Agreement (SLA), Soccer, Software Patches, System Operations, Systems Reliability, Technical Leadership, Technical Support

LOCATION

Pasadena, TX

POSTED

4 days ago

At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.

As a Sr. Technical Support Analyst in Pasadena, TX (and perhaps Deer Park, TX), you will install, configure, and maintain the integrity of operating system workstations and servers to improve the reliability and performance of such systems. This important work assists hundreds of staff within our Asian foods plants in both locations.

What You Will Do:

+ Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.

+ Lead Windows, Office, and client application deployments in partnership with engineering and development teams.

+ Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices.

+ Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.

+ Collaborate with vendors and contractors to ensure service quality and technology alignment.

+ Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.

+ Provide technical guidance and mentorship to junior support staff.

What You Will Bring:

+ Associate’s degree or equivalent experience preferred but not required.

+ 5+ years of relevant IT experience, including Technical Support Analyst experience.

+ Expertise in Windows OS, Microsoft Office Suite, and scripting tools.

+ Strong troubleshooting skills for hardware, operating systems, and networking.

+ Ability to provide strong customer service including written and verbal communication.

+ Solid understanding of network concepts and IT best practices.

+ Proven ability to deliver effective, client-focused IT solutions.

What We Offer: The base salary range for this position is $54,000 to $89,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range. Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings.

CJ Schwan’s and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email career.search@schwans.com.

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About the Company

Schwan's Company

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