Escalation-level technical support role covering Routeware’s core platforms — RCC (SQL Server routing/waste management) and SmartCities (MySQL municipal fleet/waste management SaaS). Combines database investigation, SQL report development, and fleet hardware troubleshooting to resolve issues front-line support can’t, and to fix root causes.
RESPONSIBILITIES & DUTIES
Serve as senior escalation point for complex customer tickets involving data integrity issues (routes, scheduling, geofences, work orders) across RCC and SmartCities
Write and maintain SQL queries/reports on SQL Server and MySQL, following each platform’s query conventions
Trace data issues to root cause — including bad direct DB updates, table sync failures, and device-driven data corruption
Troubleshoot fleet hardware: Howen MDVR/DVR units, Android tablets (rwMobile), and RFID readers
Track and document escalations in Jira using established issue-type conventions
Build/maintain internal tools and references to speed up investigations
QUALIFICATIONS
Strong SQL skills (SQL Server and MySQL), including complex joins and root-cause query debugging
Experience investigating data integrity issues in a production, customer-facing system
Strong root-cause analysis and clear technical communication
PREFERRED
Routing, fleet, or municipal software background
GPS/telematics data experience
Experience building internal tooling to support investigations
BENEFITS
Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
Paid parental leave
Medical and Dependent FSA
401K match
Unlimited PTO
Ten company holidays
1 Volunteer day
Summer Friday's
Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.