Sr Technical Systems Analyst

Posting Details

Position Information

About MSM

Morehouse School of Medicine (MSM) is a place of distinction, serving as the nation's leading academic medical center for vulnerable populations. It's also a place for passionate individuals looking to join a dedicated community working today to help prepare tomorrow's leaders.

We exist to:

• Improve the health and well-being of individuals and communities;
• Increase the diversity of the health professional and scientific workforce;
• Address primary health care through programs in education, research and service;

With emphasis on people of color and the under-served urban and rural populations in Georgia, the nation and the world.

At Morehouse School of Medicine, we're leading the creation and advancement of health equity. You will find a fulfilling career at MSM!

Posting Number NONAC3755 Job Title Sr Technical Systems Analyst Position Title Sr Technical Systems Analyst Position Type Non-Faculty Number of vacancies 1 Salary Commensurate with experience Department Information Technology Position Summary

Position Summary

The Technical Systems Analyst is responsible for supporting enterprise systems, system integrations, ServiceNow administration, business intelligence reporting, and the operationalization of digital transformation initiatives. This role serves as a bridge between business stakeholders, technical teams, and external vendors to analyze requirements, improve workflows, troubleshoot issues, and deliver reliable technology solutions. The position helps translate digital strategy into day-to-day operational capabilities by maintaining system configurations, monitoring integrations, enabling automation, developing Power BI reports and dashboards, supporting adoption of modernized processes, and ensuring accurate documentation of technical and business processes.

Essential Duties and Responsibilities

• Gather, analyze, and document business requirements, technical specifications, workflows, and process improvement opportunities.
• Support, monitor, and troubleshoot integrations between enterprise applications, including APIs, data feeds, middleware, scheduled jobs, and file-based interfaces.
• Assist with integration design, testing, validation, issue resolution, and documentation in partnership with internal teams and external vendors.
• Administer and configure ServiceNow functionality, including forms, workflows, catalog items, assignment groups, notifications, user access, knowledge articles, dashboards, and reports.
• Support IT Service Management processes such as incident management, request fulfillment, change management, asset management, knowledge management, and configuration management.
• Develop, maintain, and enhance Power BI dashboards, reports, datasets, and visualizations that support operational performance, leadership reporting, and key performance indicators.
• Extract, transform, validate, and reconcile data from multiple sources to support reporting accuracy and decision-making.
• Troubleshoot application issues, coordinate root-cause analysis, document resolutions, and escalate issues as appropriate.
• Participate in system upgrades, enhancements, testing, implementations, and optimization initiatives.
• Help operationalize digital transformation initiatives by converting strategic technology priorities into sustainable workflows, system configurations, reporting capabilities, automation opportunities, and measurable operational outcomes.
• Serve as a liaison between functional users, IT teams, data owners, and vendors to ensure solutions align with business needs and technical standards.
• Maintain system documentation, process maps, data dictionaries, configuration records, test scripts, user guides, and training materials.
• Provide end-user support, training, and communication related to system functionality, reporting tools, and process changes.
• Support change adoption by preparing users for new digital tools, updated workflows, self-service capabilities, and data-enabled ways of working.
• Support compliance, security, audit, and data governance requirements related to enterprise systems, integrations, and reporting.

Minimum Qualifications

Required Qualifications

• Bachelor's degree in information technology, Computer Science, Business Systems, Data Analytics, or a related field; equivalent combination of education, certification, and relevant experience may be considered.
• Three or more years of experience in systems analysis, application support, integrations, IT service management, reporting, or a related technology role.
• Experience administering or supporting ServiceNow or a comparable IT Service Management platform.
• Experience developing reports, dashboards, or data visualizations using Power BI or a similar business intelligence tool.
• Working knowledge of system integrations, APIs, data mapping, interface testing, and data validation practices.
• Ability to analyze business processes and translate functional needs into technical requirements and solutions.
• Ability to support the operational execution of digital transformation efforts by aligning technology capabilities with business process improvement, automation, reporting, and user adoption needs.
• Strong troubleshooting, documentation, communication, and customer service skills.
• Ability to manage multiple priorities, meet deadlines, and work collaboratively with technical and non-technical stakeholders.

Preferred Qualifications

Preferred Qualifications

• ServiceNow Certified System Administrator or related ServiceNow certification.
• Microsoft Power BI certification or demonstrated advanced Power BI experience.
• Experience with SQL, relational databases, data warehousing, ETL concepts, or data governance practices.
• Experience supporting enterprise systems such as Workday, Banner, ERP, CRM, HRIS, finance, student information, or clinical/academic systems.
• Experience working in higher education, healthcare, academic medicine, research, or another highly regulated environment.
• Familiarity with compliance requirements such as HIPAA, FERPA, information security standards, privacy requirements, or institutional data governance policies.
• Experience participating in system implementations, upgrades, process redesign, or digital transformation initiatives.
• Experience supporting the implementation, adoption, or operational sustainment of digital transformation initiatives, including workflow modernization, automation, self-service tools, analytics, or enterprise platform optimization.

Closing Date 09/30/2026 Open Until Filled Yes Special Instructions to Applicants

Employment in this role may be contingent upon extramural funding and successful performance and may be terminated or reduced in percentage of appointment if such funding is not secured or ceases to be available.

Quick Link https://careers.msm.edu/postings/24349 EEO Statement Summary

Morehouse School of Medicine is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Morehouse School of Medicine does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.

Job Duties

Pre-Employment/Employment Requirements

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization

Immunization Requirements

It is MSM's Immunization policy that all Prospective Employees are encouraged to provide proof that they are vaccinated against COVID-19 prior to commencement of employment. If employment will commence during Flu Season, MSM requires all individuals to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless granted an exemption. Failure to provide proof of vaccination for any required vaccines or obtain an exemption from MSM will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Please provide the details of your experience leading transformative digital initiatives.

(Open Ended Question)

• • Please provide your salary requirement. Do Not Enter Negotiable, a specified salary range is required. Not providing a salary requirement will result in your application being incomplete and will not be considered.

(Open Ended Question)

Applicant Documents

Required Documents

• Curriculum Vitae or Resume

Optional Documents

• Resume
• Cover Letter
• Professional License
• Other Document