Sr Technology Solutions Manager | Enterprise Business Continuity

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Artificial Intelligence (AI), Automation, Coaching, Computer Science, Continuous Improvement, Cross-Functional, Customer Support/Service, Data Modeling, Data Visualization, Feasibility Analysis, Leadership, Metrics, Operational Improvement, People Management, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Prototyping, Reporting Dashboards, Reporting Skills, Requirements Management, Stock Purchase Plans, Sustainability, Technical Analysis, Technical Leadership, Use Cases, Willing to Travel

LOCATION

Bellevue, WA

POSTED

30+ days ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
The Senior Technical Solution Manager plays a critical role in leading digital solution strategy, shaping vision, and defining delivery approaches for complex, cross-functional initiatives. This role drives scoping discussions, assesses technical feasibility, and translates business needs into scalable, secure, and sustainable solutions that enable operational excellence and organizational resilience. Success is measured by accelerating digital-first problem solving, improving operational visibility, and embedding scalable solutions that reduce manual effort and increase responsiveness. Blending strategic solution leadership with hands-on execution, this leader collaborates across business and technology teams to design and deliver integrated digital capabilities. The role also provides guidance to delivery teams to shape platform evolution, drive automation, and improve operational speed, clarity, and readiness.

Job Responsibilities:

Strategy

Lead scoping, feasibility assessments, and solution visioning for medium to complex initiatives.
Serve as solution owner for critical initiatives, accountable for design integrity, delivery outcomes, and adoption.
Define scalable architectures that balance business value, governance, and long-term sustainability.
Drive digital-first thinking and challenge legacy processes to improve efficiency and effectiveness.
Establish KPIs and impact metrics to track value realization and drive continuous improvement.

Solution Design & Delivery

Manage project inception activities including breakdown of business requirements,and defining technical scope
Serve as technical owner accountable for solution architecture, development, and delivery of medium to highly complex technology solutions
Modernize operational dashboards and reporting to enable real-time visibility and data-driven decisions.
Provide hands on support to prototype, build, and iterate solutions while guiding long-term architecture direction.

Relationship and Change Leadership

Build and maintain relationships with business stakeholders to ensure clarity and alignment on solution impacts and scope
Facilitate solution workshops, design sessions, and peer and leadership reviews to align scope and outcomes.
Provide leadership in evolving design and solution integration across multiple teams

Education and Work Experience:

Bachelor's Degree and 7 years of related work experience
OR a combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Computer Science or Other Technical Discipline. (Preferred)
7-10 years - Experience leading cross-functional initiatives with hands-on involvement in solution design, digital transformation and technology adoption

Knowledge, Skills and Abilities:

Analytics & Reporting

Strong understanding of data modeling and visualization.
Development of reports and dashboards.

Communication

Communicates technical and functional solutions effectively and efficiently.

Automation & Artificial Intelligence

Familiarity with practical AI use cases and automation tools.

Problem Solving

Sound problem-solver who can quickly process complex information and present it clearly and simply to a diverse audience.

Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $114,400 - $206,300

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

T-Mobile USA, Inc

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