Sr. Technology Support Specialist :: Pompano Beach, FL (Onsite)

Sr. Technology Support Specialist

Location: Pompano Beach, FL | Duration: 8+ months | Onsite

Position Summary:

Support all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to customers. Responsibilities include asset tracking, documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service with clear communication and follow-through. Responsible for Tier I support. Diagnose and resolve problems using documented procedures. Enter call data into a tracking system and escalate issues when necessary. Assist in resolving application, hardware, and software problems.

Responsibilities:

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Coordinate audiovisual setups and video conferencing support.
• Preferred knowledge of Virtual Meeting Applications (MS Teams, Zoom, GoTo) and Audiovisual Equipment (Microsoft Teams Rooms certified).
• Monitor and maintain computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related problems and plan resolutions.
• Recommend strategies to increase efficiencies by implementing new practices, devices, and/or software.
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with IT department on projects and initiatives.
• Participate in after-hours on-call rotation.
• Perform other duties as assigned.

Required Skills:

• IT Enterprise experience preferred.
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software quickly.
• Strong problem-solving skills and adaptability.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform in high-pressure situations with strong organizational and time-management skills.

Education:

• Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field, or equivalent work experience.

Experience:

• 0 to 1 year of IT work experience with demonstrated knowledge of basic hardware and software products and problem-solving skills.