Sr Telephony Solution Engineer

Sr Telephony Solution Engineer needs 7+ years with call center technology Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms . 5+ years with Avaya Communication Manager. Versions 5.2.1 and above is preferable

Sr Telephony Solution Engineer requires:

Bachelors degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well. . Can be available 24/7 or able to respond within a 4 hour period if needed

Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA . Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server .

Demonstrated experience on Avaya SM/SMGR/SBC .

Proficient in installation and configuration of Avaya Systems .

Good understanding of Avaya architecture and design .

Design experience on Avaya Unified communication products .

Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent .

Excellent customer service skills, highly motivated, self-starter .

A thorough understanding of how to troubleshoot Avaya problems

Desired Skills.

Bachelors degree in Network, Engineering, or Telecommunications.

Years of experience can serve as education experience as well

Hybrid work schedule with approximately 3 days per week onsite in Evansville IN office.

Sr Telephony Solution Engineer duties:

Resolve issues with the Avaya systems on site

Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services

Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages

Responsible for day to day adds, moves, changes, and user troubleshooting;

Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations

Monitors ticket queues to ensure customer tickets and service requests are promptly addressed

Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh