Sr UX Technical Writer

The Fountain Group LLC

Shelton, CT

JOB DETAILS
SKILLS
Animation, Artificial Intelligence (AI), Atlassian JIRA, Biology, Biotech and Pharmaceutical, Budgeting, Content Development, Content Structure, Contract Creation, Conversation Engine, Cross-Functional, Customer Relations, Customer/Client Research, Develop and Maintain Customers, Disability Insurance, Document Management, Documentation, Graphics, HTML (HyperText Markup Language), Information Technology & Information Systems, Instrumentation Engineering, Knowledge Base, Life Insurance, Medical Equipment, Metadata, Multimedia, Online Help, Online Media, Product Engineering, Product Support, Project Tracking, Publishing Software, Science Software, Support Documentation, Technical Support, Technical Writing, Technical/Engineering Design, Usability Engineering, User Interface/Experience (UI/UX), XML Authoring
LOCATION
Shelton, CT
POSTED
30+ days ago

Shift Information:

  • Monday-Friday, Hybrid position! 3 Days onsite/2 days remote.
  • Pay range starts at $50+/hr!
  • 6+ Month contractto start! This is a W2 Contract (No 1099/C2C), with a possibility of extension or conversion beyond the original duration based on performance & budget at that time.
  • Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.


Job Summary:
Seeking a Senior Technical Content Designer / Technical Writer with strong experience creating web-based online help documentation for complex technical products. This role will focus heavily on MadCap Flare, HTML/XML authoring, and modular single-sourced documentation. The ideal candidate has experience working in life sciences, laboratory instrumentation, engineering, or biotech environments, and can develop structured content optimized for modern digital and AI-supported help experiences.


Key Responsibilities:
  • Design and develop customer-facing online help / web help content for complex laboratory and scientific systems
  • Create modular documentation using single-source content strategies and reusable content components
  • Develop content using MadCap Flare and related publishing tools
  • Author and edit structured content using HTML, XML, and web-based documentation formats
  • Apply UI/UX principles and user learning concepts to improve content usability
  • Embed multimedia elements such as screenshots, graphics, video, or interactive media into help content
  • Work cross-functionally with engineering and product teams throughout the documentation lifecycle
  • Use Jira daily to track work assignments, manage documentation tasks, and support release timelines
  • Improve documentation based on user feedback, analytics, and iterative content updates
  • Support content optimized for AI chatbot readiness, including structured formatting, metadata, and tagging


Required Qualifications (Must Haves)
  • 7–10+ years of experience in technical writing, technical communication, or technical content design
  • Strong proficiency in MadCap Flare (mid-to-expert level)
  • Experience creating web-based help systems / online help / knowledge base documentation
  • Proficiency in HTML and XML authoring (DITA experience a plus)
  • Experience creating modular, single-sourced documentation (content reuse, structured authoring, CCMS concepts)
  • Experience using Jira (daily use strongly preferred)
  • Background supporting complex technical products (engineering systems, lab instruments, scientific equipment, software/hardware)


Preferred Qualifications (Nice to Haves)
  • Experience creating documentation specifically for an AI chatbot or AI-driven customer help experience
  • Experience with structured metadata, tagging, taxonomy, or SEO-style content structuring
  • Strong UI/UX-focused documentation design experience
  • Multimedia integration experience (video, animations, interactive content)
  • Experience in life sciences, biotech, medical device, pharmaceutical, or engineering environments
 

Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days!

 

Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Browse our website tagged below for additional information on our company. “We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”

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About the Company

T

The Fountain Group LLC

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.thefountaingroup.com/