Vehicle Programs & Engineering is looking for a Sr. Vehicle Quality Engineer to ensure excellence across our fleet of tens of thousands of vehicles spanning conventional delivery vehicles, electric vehicles, and innovative transportation solutions. The key partners to this team will include (but not be limited to) Vehicle manufacturers, Technology partners, Finance, Analytics Team, Maintenance, Fleet Ops, Safety and Global teams. Your work will influence business-critical decisions at massive scale and impact multiple organizations globally. To be successful in this role, you''ll need to manage complex quality issues across hardware and software systems, balance competing stakeholder priorities across OEMs and internal teams, and communicate technical concepts effectively to both technical and non-technical audiences.
Key job responsibilities
Lead vehicle quality across design, manufacturing, and product execution. Champion customer perspective through KPIs and specifications across all vehicle lifecycle phases. Analyze and track field performance data from internal and external sources. Identify trends, prioritize issues into measurable and actionable items, and drive data-driven decision-making across the organization.
Conduct quality investigations and root cause analysis. Use statistical methods (6 Sigma, TQM, SPC, Shainin) to resolve field issues. Manage issue tracking systems and drive cross-functional resolution.
Manage software quality as program lead. Coordinate with OEM and internal software teams on software-related quality issues. Define vehicle software performance metrics and track quality from fleet operations perspective.
Ensure hardware-software integration quality. Validate software deployment with manufacturers and technology partners. Track and resolve field issues across all vehicle types.
Drive first-time quality with manufacturers and technology partners. Use FMEAs and/or risk priority methods. Audit quality systems using AIAG standards and developing partner capabilities.
Lead continuous improvement projects. Investigate new technologies. Balance tactical execution with long-term quality roadmap development.
About the team
Join Amazon''s Global Vehicle Programs and Engineering team in our mission to develop the world''s safest, most productive, and sustainable delivery fleet. As a Vehicle Quality Engineer, you''ll play a critical role in ensuring excellence across our entire transportation ecosystem-spanning conventional delivery vehicles, electric vehicles, and innovative transportation solutions. At Amazon, we''re working to be the most customer-centric company on earth. In the Global Fleet and Products (GFP) team, we own the driver experience and products used for delivering all Amazon packages. This role is your opportunity to directly impact how millions of packages reach customers every day.