Sr. VP of Operations

Overview: Responsibilities:

Who ARE You?

 

 

Leadership and Management:

• Provide strategic leadership and direction to the operational functions of the organization.
• Build and lead a high-performing operational team.
• Foster a positive and collaborative working culture within the organization

Operational Oversight:

• Develop, implement, and monitor operational policies and procedures.
• Streamline and optimize business processes to improve efficiency and reduce costs.
• Ensure effective utilization of resources and technology to support operations.

Financial Management:

• Collaborate with the CFO or finance team to develop and manage the operational budget.
• Monitor financial performance, identify areas for improvement, and implement cost-saving and margin improvement measures.

Strategic Planning:

• Work closely with other leadership partners to contribute to the development and execution of the overall business strategy.
• Translate strategic objectives into operational plans and initiatives.

Communication:

• Foster effective communication channels across different departments and levels within the organization.
• Report regularly to stakeholders on operational performance and key metrics.

Business Development:

• Collaborate with other executives to identify and pursue business growth opportunities.
• Assess the feasibility of new projects and initiatives from an operational standpoint.

Customer Focus:

• Ensure a customer-centric approach in operational activities to enhance customer experience.
• Monitor and improve customer service processes to ensure the long standing great reputation is preserved long term.

Technology and Innovation:

• Stay abreast of industry trends and emerging technologies.
• Identify opportunities to leverage technology for operational improvements and innovation.

Performance Measurement:

• Establish key performance indicators (KPIs) to measure the success of operational objectives.
• Regularly assess and report on the performance of operational processes.

Crisis Management:

• Develop and implement contingency plans to address unforeseen challenges and crises.
• Lead the organization with resilience and adaptability.

 

Qualifications:

We are seeking a proven leader with:

• 10+ years of leadership experience in residential home services (HVAC, plumbing, electrical)

• Demonstrated success leading $50M+ service businesses

• A track record of year-over-year growth, operational improvement, and team development

• Strong financial acumen (P&L ownership, forecasting, margin improvement)

• The ability to balance strategic thinking with hands-on execution

• A leadership style that drives accountability, culture, and performance