The Senior Workforce Management Analyst is responsible for the oversight, analysis, and governance of store payroll hours, labor budgets, and workforce financial performance. This role serves as a key analytical partner, delivering insights that drive labor investment decisions and ensure alignment to company financial targets.
Through ownership of recurring reporting and ad-hoc analysis, this position provides visibility into labor spend, identifies risks and opportunities, and supports strategic decision-making across Business Support Services (BSS), Division Offices, Regional teams, and Stores.
Labor Analysis & Insights
- Own and deliver recurring reporting on payroll hours, labor spend, and budget performance, ensuring accuracy, consistency, and actionable insights
- Analyze daily, weekly, monthly, and quarterly labor performance across payroll hours, sales, traffic, and productivity metrics
- Identify drivers of variance to budget, forecast, and prior year; deliver clear recommendations to improve performance
- Perform deep-dive and ad hoc analysis to uncover trends and support key business decisions
- Translate complex data into simple, actionable insights for cross-functional partners
Budget & Forecast Support
- Support labor budgeting, forecasting, and salary support planning processes
- Analyze wage rates by employee type and role to identify risks and optimization opportunities
- Build and maintain detailed labor hour allocations for initiatives, pilots, and peak business periods
- Partner with finance and business teams to align labor investment with financial targets
Ad Hoc Analysis & Strategic Support
- Support brand expansion, pilots, and test-and-learn initiatives through structured analysis and reporting
- Deliver recaps and readouts with clear insights and recommendations
- Evaluate the impact of operational and strategic changes on labor performance
Workforce Planning & Traffic Support
- Assist with workforce planning by analyzing staffing levels relative to demand and financial targets
- Support traffic and demand analysis, including projects and leadership requests
- Identify opportunities to better align labor hours with customer demand
Salary & Cost Management
- Review of salary support processes and vendor agreement analysis
- Monitor cost drivers and provide insights to improve labor efficiency and spend control
Process Improvement & Communication
- Drive simplification and continuous improvement of WFM processes and reporting
- Support development of presentations for key initiatives (e.g., holiday planning, inventory, major rollouts)
- Communicate updates for Hours of Operation and ensure alignment across stakeholders
Success Metrics
- Timely and accurate delivery of insights and analysis
- Clear, actionable recommendations that influence decision-making
- Improved labor efficiency and optimized hours allocation
- Measurable productivity gains and cost savings
- Strong partnership and influence across cross-functional teams
What You’ll Bring
- 4–6 years of experience in workforce management, labor analytics, or financial analysis
- Strong analytical mindset with ability to translate data into business insights
- Advanced Excel skills; experience with Access and reporting tools
- Ability to manage multiple priorities and deliver in a fast-paced environment
- Strong communication skills with experience presenting to leadership
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