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SRE Engineer

First Horizon Bank

Memphis, TN

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JOB DETAILS
SKILLS
Banking Services, Brokerage, Business Solutions, Capital Markets, Cloud Computing, Commercial Banking, Communication Skills, Database Middleware Software, DevOps, Documentation, Financial Services, Fixed Income Investments, Identify Issues, Metrics, Mortgage, Network Monitoring, Network Security, Private Banking, Problem Solving Skills, Reliability Engineering, Reporting Dashboards, Retail, Small Business, Software as a Service (SaaS), Wealth Management
LOCATION
Memphis, TN
POSTED
6 days ago
No Sponsorship will be provided for this role.

Location: On Site in Memphis, TN; Maryville, TN; Birmingham,AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; or Raleigh, NC

Weekly Schedule: Monday- Friday, 9am-5pm

The Site Reliability Engineer will be an active contributor responsible for configuring Dynatrace as the main business monitoring platform and SolarWinds as the primary networking monitoring tool at the bank. This role requires deep technical expertise in enterprise technology, extensive experience with Dynatrace SaaS Gen3, and proficiency in SolarWinds, along with the capability to implement monitoring solutions in a highly regulated banking environment. The engineer must be Dynatrace certified and have at least 5 years of experience working directly with Dynatrace in complex enterprise settings.

Key Responsibilities:

Implement monitoring for business applications, infrastructure, cloud environments, and Azure tenants and subscriptions using Dynatrace SaaS Gen3.

Configure and optimize OneAgent, synthetics, log ingestion, custom metrics, tagging strategies, management zones, and business application mapping.

Create dashboards and reports for both technical (SRE, DevOps, operations) and business (executives, application owners) stakeholders. Use DQL to generate advanced queries, dashboards, reports, and insights.

Use alerts, problems, and events to deliver actionable insights and avoid incidents.

Collaborate with architecture, DevOps, SRE, security, and business teams to ensure comprehensive end-to-end monitoring coverage. Troubleshoot monitoring settings and fix issues promptly.

Make sure monitoring complies with banking regulations and standards.

Document monitoring setups, dashboards, runbooks, and best practices.

Utilize SolarWinds monitoring experience where applicable to enhance Dynatrace coverage.

Qualifications:

Certification as Dynatrace Certified Professional or higher preferred.

Over 5 years of direct, hands-on experience with Dynatrace in large-scale enterprise environments.

Deep understanding of Dynatrace SaaS Gen3 architecture and features.

Strong understanding of enterprise technology stack (applications, middleware, databases, infrastructure, cloud, networking, and security). Proficiency in DQL with the ability to develop actionable queries and dashboards.

Experience creating dashboards for both technical and business audiences.

Hands-on experience configuring OneAgent, synthetics, log ingestion, custom metrics, tagging, and business applications. Experience with monitoring Azure tenants and subscriptions.

Demonstrated SolarWinds monitoring experience.

Familiarity with regulated environments, ideally banking or financial services.

Excellent troubleshooting and problem-solving skills.

Clear and effective communication and documentation skills.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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