SRE Operations Lead - AWS, GitLab & AIOps

Job Title: SRE Operations Lead - AWS, GitLab & AIOps

Duration- Fulltime Permanent

Location: Charlotte, NC (Onsite From Day 1)

Job Description:

Must Have Technical/Functional Skills

" SRE / Application Reliability Engineering (ARE) and 24x7 production operations

" Major Incident Management (P1/P2), ServiceNow, and Incident / Problem / Change Management

" SLI, SLO, SLA governance; MTTR reduction; service reliability KPIs

" AWS: CloudWatch, Route 53, S3, CloudFront, Lambda, ECR, and Bedrock

" Observability: Dynatrace, Grafana, Splunk, and CloudWatch

" Control-M and enterprise batch operations

" GitLab CI/CD, REST APIs, Personal Access Tokens, security scanning, and DevSecOps

" Python GitLab library and API-based automation

" Automation, AIOps, event correlation, self-healing, and stakeholder management

Roles & Responsibilities-

" Lead 24x7 SRE operations and coordinate P1/P2 major incident response through service restoration and follow-up.

" Own reliability measures including SLIs, SLOs, SLAs, MTTR improvement, and service reliability KPIs.

" Drive end-to-end observability using Dynatrace, Grafana, CloudWatch, and Splunk.

" Lead automation, AIOps, self-healing, event correlation, and AI-driven operations initiatives.

" Oversee AWS platform operations, batch processing, and Control-M environments.

" Integrate Claude AI on AWS Bedrock with GitLab using APIs, PATs, and custom workflows.

" Develop AI-driven analysis of GitLab project data, vulnerabilities, pipelines, and security findings.

" Design GitLab API automation, custom workflows, DevSecOps controls, and CI/CD pipeline improvements.

" Build and maintain Python-based GitLab integrations and REST API solutions.

" Support vulnerability remediation and onboarding/configuration of security scanning tools.

" Manage AWS Lambda, ECR, and Bedrock for deployment and automation; optimize Lambda configuration, concurrency, and scaling.

" Design and support resilient multi-region AWS architectures and containerized deployments using Docker and Amazon ECR.

Generic Managerial Skills-

" Lead geographically distributed operations teams and coordinate effectively during critical incidents.

" Communicate reliability risks, service performance, and remediation plans to technical and business stakeholders.

" Drive governance, prioritization, continuous improvement, and cross-team collaboration.

" Mentor engineers and promote automation-first, blameless, and reliability-focused ways of working.