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SRE / Production Support Engineer – SQL/Linux & Observability

Iconma

Dallas Metro, TX

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JOB DETAILS
SALARY
$32.14–$37.14 Per Hour
SKILLS
Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Automation, Banking Services, CA Workload Automation AE (AutoSys Edition), Capacity Management, Command Line, Communication Skills, Consulting, Continuous Improvement, Cross-Functional, Customer Experience, Data Management, Documentation, Finance Software, Financial Accounting, Health Plan, Identify Issues, Industry Standards, Information Technology & Information Systems, Information Technology Consulting, Infrastructure as a Service (IaaS), Interpersonal Skills, Leadership, Linux Operating System, Microsoft SQL Server, MySQL, Noise Analysis, Operational Improvement, Operations Processes, Oracle, Oracle DBA (Database Administrator), Oracle Database, Pattern Analysis, Performance Tuning/Optimization, Predictive Modeling, Presentation/Verbal Skills, Private Cloud, Problem Solving Skills, Process Control Engineering, Product Control, Product Support, Production Support, Production Systems, Quality Assurance Methodology, Risk, Root Cause Analysis, SQL (Structured Query Language), SQL Databases, Splunk, System Architecture, Systems Administration/Management, Systems Analysis, Systems Engineering, Technical Support, Test Driven Development (TDD), Unix Operating Systems, Unix Shell Programming, User Documentation, Writing Skills
LOCATION
Dallas Metro, TX
POSTED
4 days ago
Our client, a IT Services and Consulting company, is looking for a SRE / Production Support Engineer – SQL/Linux & Observability for their Onsite/Hybrid to Dallas Metro, TX location.
 
Responsibilities:
  • Prod Support specific SQL and DB, Autosys,
  • Shell scripting, Linux command line operations
  • Observability tools (AppDynamics, Grafana, Splunk, Prometheus, ITRS)
  • Finance applications Production support involving upstream and downstream data pipelines queries, follow-ups on systems, Linux based commands check, Observability tools-based incident fixes & avoidance, Batch processing, Openshift workloads support, Data private cloud support.
  • Work on complex, broad impact initiatives / projects / issues and provide high level systems consultation to technology teams.
  • Review , analyze and work on complex technical challenges and escalated production issues, evaluating multiple factors such as potential design alternatives, platform enhancements, periodic system reviews, and opportunities for operational improvement.
  • Make decisions on technical changes, system enhancements, and architectural adjustments.
  • Consult with engineering teams on change design, applying deep knowledge of process controls, operational standards, and technology governance to guide new initiatives.
  • Collaborate with technical peers, cross functional partners, and leadership to resolve systems support issues and drive operational excellence.
  • Leverage AI enhanced observability, anomaly detection, and intelligent alerting tools to improve root cause analysis, reduce noise, and optimize system performance.
  • Utilize AI assisted based troubleshooting tools, and automation frameworks to streamline incident resolution and operational workflows.
  • Incorporate predictive analytics and AIOps insights into planning, capacity management, and continuous improvement efforts.
 
Requirements:
  • Prior banking client experience is a huge plus.
  • Excellent with SQL queries, DB usage & understanding (Oracle), Linux commands, Shell scripts, Autosys, Working knowledge of Observability tools such as Splunk, Grafana, Prometheus, AppDynamics, Production support tools.
  • 5+ years of Systems Engineering or Technology Architecture experience.
  • 5+ years of application production support experience.
  • 5+ years of experience in IT infrastructure product and service control management, including policies and standards, business readiness, exceptions management, or alignment with enterprise compliance and risk frameworks.
  • 5+ years of experience working with SQL Server, Oracle, MySQL, Unix, Autosys, ITRS, and AppDynamics.
  • Hands on experience with AI driven monitoring, AIOps platforms integrated into production support environments.
  • Experience utilizing generative AI or LLM based tools to assist with diagnostics, system pattern analysis, documentation, or triage workflows.
  • An industry standard technology certification.
  • Strong verbal, written, and interpersonal communication skills.
  • Knowledge and understanding of test driven development practices.
  • Experience designing or developing training materials for complex technology systems, including those in Agile development settings.
  • Experience designing, developing, and implementing large scale, complex software applications.
  • Outstanding problem solving and decision making skills.
  • Strong critical thinking capabilities.
  • Financial accounting tool experience is a plus.
  • Years of Experience: 10.00 Years of Experience
Skills: 
  • Category                                              Name                                       Required          Importance
  • Communications                                  TMF AIOps                             Yes                  1                     
  • Data Management                                AutoSys - CA                           Yes                  1                     
  • Data Management                                Splunk                                     Yes                  1                     
  • Data Mgt_Administration                     Oracle DB Admin                    Yes                  1                     
  • EPS_NEW                                           SQL Server                              Yes                  1                     
  • Iaas:Automation & Analytics                AppDynamics Analytics           Yes                  1                     
  • Iaas:Automation & Analytics                Grafana                                     Yes                  1                     
  • Iaas:Automation & Analytics                Prometheus                              Yes                  1                     
  • QEA_NEW                                          Unix Linux Commands             Yes                  1
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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