SRE - Remote

USA - Remote - Engineering - Full-time - Intermediate

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The Company

Glassbox's mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

Glassbox is looking for an SRE to join our global Cloud team.

We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

Our customers are among the best, including six of the ten largest global banks, the world's largest hotel chain, the largest healthcare provider, and the largest telecommunications company in the U.S.

If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.

Will you join us on this journey?

What will you do?

• Provide technical and operational support for customers according to defined SLAs.
• Work in cloud-based environments (primarily AWS) and operate/support Kubernetes-based systems (EKS).
• Design, build, and maintain advanced automation systems to enhance reliability, monitoring, and operational efficiency across production environments.
• Develop scalable monitoring and alerting solutions to proactively detect issues before they impact customers.
• Build and maintain runbooks for NOC/SOC teams.
• Serve as Tier-2 escalation for production incidents, including collaboration with DevOps and participation in a 24×7 on-call rotation.
• Implement automation-driven improvements using scripts and configuration management tools to streamline system operations.
• Leverage modern technologies and tooling to optimize system performance, observability, and resilience.
• Work closely with the Cloud DevOps team to transition products from development to the production environment via continuous integration and deployment processes

What will you need?

• At least 3 years of experience as an SRE/DevOps or in a similar cloud/monitoring role.
• Hands-on experience with AWS.
• Strong knowledge and practical experience working with Kubernetes and EKS.
• Scripting experience with Bash and hands-on experience working with Linux systems.
• Experience working with cloud monitoring, management, and alerting tools.
• Strong troubleshooting skills in production environments.
• Willingness to participate in a 24×7 on-call rotation.
• Ability to work effectively as part of a collaborative team, with strong interpersonal skills and a positive, team-oriented mindset.
• Assertive, confident, fast learner, and comfortable working in a fast-paced environment

Advantage:

• Experience with Azure and AKS.
• Knowledge of additional programming languages.
• Experience with Prometheus, Grafana, or similar monitoring/observability tools.
• Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, or another related field experience.
• AWS or Azure certifications