SS- Customer Care Associate

YEB - Youth Enrichment Brands

Scottsdale, AZ

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Customer Support/Service, Retail, Sales Support, School Attendance, School Management, Telephone Skills, Time Management, Training/Teaching

LOCATION

Scottsdale, AZ

POSTED

Today

Operations. Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via i. Class. Pro or equivalent system). Answer all incoming phone calls within three rings and return messages in a timely manner. Maintain accurate and timely student attendance records, ensuring smooth class operations. Assist with facility cleanliness: lobby, observation area, restrooms, and front desk. Support daily opening and closing procedures to ensure readiness for customers. Sales. Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups. Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach. Manage in-school customer requests, including schedule changes, account updates, and billing questions. Customer. Provide a warm and professional welcome to all customers, greeting them by name with high energy. Handle greetings and goodbyes to ensure every family fee...Customer Care, Associate, Operations, School Leader, Retail, Instructor, Customer

About the Company

YEB - Youth Enrichment Brands

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