Position: Stadium Renovation Center & Hospitality Coordinator
Department: Sales
Reporting Relationship: Reports to Chief of Staff, Revenue
Status: Full Time (Non-Exempt)
Position Summary
The Stadium Renovation Center & Hospitality Coordinator serves as the primary front desk and concierge representative for the Sales Experience Center, delivering a professional, welcoming, and high‑quality experience for all guests, clients, and prospects. This role is responsible for managing front desk operations, including guest check‑ins, appointment verification, service standards, and scheduling coverage, while maintaining a polished, guest‑ready environment aligned with brand expectations.
In addition to daily operations, this role supports revenue's senior leadership and the Chief of Staff, Revenue, with hospitality and client experience initiatives, including event-day execution, VVIP hosting, sales-driven events, and other administrative duties. Through strong organization, attention to detail, and hands-on execution, this role contributes to relationship-building, revenue opportunities, and the continuous improvement of the overall client experience.
Primary Responsibilities
- Serve as the primary on-site front desk presence for the Sales Experience Center, providing a professional and hospitable welcome
- Assist with guest check-ins, appointment verification, and arrival coordination to ensure a seamless arrival experience
- Establish and manage front desk procedures, including check‑in processes, guest communication, and service standards
- Manage front desk coverage and scheduling, serving as the primary desk presence while coordinating additional service team support during all hours of operation
- Uphold professionalism, confidentiality, and brand standards at all times
- Maintain a polished, organized, and guest‑ready environment, ensuring all public and meeting spaces are clean, orderly, and aligned with brand standards
- Support the setup, execution, and breakdown of meetings, presentations, tours and client engagements
- Provide day-to-day operational support for the Sales Experience Center, including basic technical and logistical needs
- Monitor and manage inventory of hospitality items, beverages, printed materials, and supplies
- Communicate and escalate maintenance, cleaning, and operational needs; receive deliveries and direct visitors as needed
- Provide administrative support to the VP of Partnership, VP of Premium, and VP of Ticketing, managing calendars, travel coordination, expense reporting, and supporting key administrative functions
- Assist revenue senior leadership and the Chief of Staff, Revenue with hospitality coordination and execution-level support
- Support event day hospitality execution, including VVIP hosting, guest coordination, and on‑site assistance
- Assist with the planning and execution of events, including run‑of‑show planning, timelines, staffing coordination, and vendor relationship management
- Support sales‑driven events, client entertainment, and experiential touchpoints designed to advance relationships and revenue opportunities
- Support client entertainment and sales-driven events through logistical and operational execution
- Identify opportunities to improve processes, elevate service standards, and enhance the overall guest journey
- Perform other duties as assigned
Additional Responsibilities
- Support department goals and day-to-day operational needs through consistent attendance, reliable coverage, and hands-on assistance
- Represent the organization in a professional and service-oriented manner during meetings, tours, events, and client engagements
- Assist with game day operations, promotions, and sales events, including on-site support and hospitality execution
- Participate in cross-functional support activities as needed to ensure a smooth, consistent guest and client experience
- Complete assigned tasks accurately and within established timelines while following standard procedures and service expectations
Minimum Qualifications
- Bachelor's degree preferred
- Previous experience in hospitality, customer service, and administrative roles preferred
- Strong interpersonal and communication skills with a warm, engaging demeanor
- Highly organized with the ability to multitask in a fast-paced environment
- Comfortable operating and troubleshooting various forms of technology
- Must have proficient computer skills and experience with Microsoft Office Suite
- Ability to work flexible hours, including evenings and weekends, as needed
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 25 pounds at times.
Work Environment
This role is operational and execution‑focused in nature and requires consistent on‑site presence, front desk coverage, and flexible scheduling, including evenings and weekends based on business and event needs. This job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions).
Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.