Staff Assistant

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The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population. This is a part-time, non-unit position with no benefits.

Reporting to the Director of the Academic Achievement Center, the Staff Assistant will support general Academic Achievement Center operations and proctor tests on the Framingham campus.

Key Responsibilities and Duties:

• Serve as the primary point of contact for students, faculty, staff, and visitors seeking services through the Academic Achievement Center on the Framingham Campus,
• Utilize and maintain the Academic Achievement Center scheduling system (TracCloud), including appointment scheduling, student record synchronization, and data management,
• Assist with the hiring, onboarding, training, scheduling, and recordkeeping of Peer Tutors and other student employees,
• Maintain tutoring records, training documentation, and other program data; assist with end-of-semester reports and service usage statistics,
• Coordinate and proctor placement testing, make-up exams, challenge exams, and other college-related testing in accordance with established policies and procedures,
• Maintain testing certifications as required and ensure the security, confidentiality, and integrity of all testing materials and student records,
• Prepare testing materials, troubleshoot testing issues, maintain testing supplies, and ensure appropriate testing conditions,
• Process testing records, synchronize test results with college systems, and maintain testing databases,
• Assist with printing, scanning, filing, and distribution of testing and office materials,
• Provide reception and general administrative support, including answering phones, responding to emails, greeting visitors, and directing students to appropriate resources,
• Assist with Academic Achievement Center events, workshops, outreach activities, and other student success initiatives,
• Maintain organized electronic and paper filing systems and coordinate maintenance of office equipment,
• Report violations of college policies or the Student Code of Conduct to the appropriate supervisor,
• Serve on College committees and participate in professional development and required trainings as assigned,
• Perform other related duties as assigned.