Staff Assistant - Full Time - Domestic Relations Office

Department: Domestic Relations Office

Sub-Department: N/A

Pay Grade: 104

FLSA Status: Non-exempt

Employment Status: Full time

Reports to: Court Program Manager

Supervises: N/A

Position Code: DR3002

Current county employees will follow the county's promotion/demotion policy.

Job Summary:

To perform a variety of specialized departmental duties and responsibilities within the Establishment Section.

Essential Job Functions:

• Assists Conference Officer with establishing, modifying and enforcing child support orders.

• Review legal documents (local, interstate and intrastate) to determine processing and initiate actions for scheduling, updating PACSES (PA Child Support Enforcement System), or forwarding on to APL Conference Officer for action based on review.

• Process legal documents (i.e., support orders, wage attachments, bench warrants, credit bureau notices, medical notices, driver's license suspension notices/orders).

• Provide customer service to clients, attorneys and employers by phone, e-mail, written correspondence or in person.

• Assist Conference Officer with caseload management to maximize performance.

• Sort, copy and/or file correspondence and documents within the department.

• Scan all documents into the department Imaging system.

• Assist in collection and/or receiving payments from defendants.

• Coordinate between the Conference and Enforcement Officers regarding locating clients and/or bench warrants.

• Assist department staff with special projects, reports or assignments or in administration of special department functions as requested.

• Attend meetings and/or training sessions as required.

• Assist staff with clerical duties in absence of other clerical staff members, or as needed.

• Perform other job-related duties as required.

Minimum Requirements to Perform the Work:

Education:

• High school diploma or equivalent, plus business/clerical and computer training.

Work Experience:

• 1-2 years working experience.