Staff Assistant II, Airport Hub/Gateway (Miami, FL, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division

• Plays a critical role in ensuring compliance with airport security, access control, and regulatory requirements.
• Serves as a key point of contact for employees, new hires, transfers, MDAD, CBP, and internal business partners.
• Responsible for one or more of the following core functions:
  • SIDA badging administration and coordination
  • Compliance with MDAD, TSA, and CBP requirements
  • New hire and transfer onboarding support
  • Audit preparation and compliance tracking
  • Key inventory management and accountability
  • Access control administration and recordkeeping

What you'll do

• Coordinate all aspects of the SIDA badging process for new hires, transfers, and employees requiring badge renewals or updates.
• Ensure compliance with MDAD, TSA, CBP, and company security policies and procedures.
• Serve as the primary liaison between employees and badging authorities to resolve badge-related issues and access concerns.
• Schedule and track fingerprinting, security threat assessments, badging appointments, and recurrent training requirements.
• Maintain accurate badging records, access permissions, and employee compliance documentation
• Support onboarding activities for new hires and transfers, including badge issuance, system access, locker assignments, uniforms, training coordination, and other required resources.
• Monitor badge deactivations, expirations, and proactively coordinate renewals to ensure uninterrupted operational access.
• Conduct periodic badge, key, and access audits to maintain compliance and security accountability.
• Manage key inventory, issuance, returns, and audit documentation.
• Prepare reports and documentation for internal audits and inspections conducted by MDAD, CBP, TSA, and company leadership.
• Investigate and resolve badge discrepancies, access issues, and compliance concerns in a timely manner.
• Maintain sensitive and confidential employee information in accordance with company policies and regulatory requirements.
• Coordinate escort privileges and temporary access requests.
• Provides support for station events, employee engagement initiatives, special projects, and administrative functions as needed.
• Partner with Security, HR, Training, and Operations teams to ensure employee readiness and compliance.
• Support regulatory inspections and respond to security-related inquiries from airport authorities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.