Staff Assistant II
Salary
$53,748.00 - $66,360.00 Annually
Location
City of Santa Monica, CA
Job Type
Full-Time/Part-Time
Job Number
264143-01
Department
Various
Opening Date
06/15/2026
Closing Date
6/29/2026 5:30 PM Pacific
Job Summary
Only the first 200 qualified applications will be accepted for further consideration.
Provides clerical support for an assigned division and/or department. Responds to public inquiries regarding division and/or department programs, services, policies and procedures.
The eligible list that is established from this recruitment will be used to fill all permanent and as-needed Staff Assistant II vacancies that occur in the City during the life of the list.
Representative Duties
(Note: duties may vary depending upon assignment)
Files and maintains a variety of records, forms, documents and correspondence.
Reviews, sorts and distributes division and/or department mail. Prepares and distributes bulk mailings.
Performs data entry. Performs simple queries and mathematical calculations. Prepares and formats basic forms and reports.
Responds to inquiries from the public and other City staff in-person, over the telephone and by email. Assists customers with requests for information and services. Makes referrals to appropriate sources.
Provides information to the public and other City staff regarding division and/or department programs, services, policies and procedures. Assists customers with business transactions, including the completion of required forms and receiving payments. Assists customers in resolving disputes and discrepancies.
Assists in preparing a variety of written materials, including letters, notices, memorandums, forms, contracts, reports, flyers, handouts, agendas and minutes.
Performs other related duties, as assigned.
Requirements
Knowledge of:
Modern office procedures, practices and equipment.
Business English, spelling, punctuation and grammar.
Basic mathematics.
Recordkeeping principles and procedures.
Effective customer service techniques.
Ability to:
Set up and maintain office files for electronic and hard copy documents.
Operate a variety of office equipment.
Communicate effectively both in writing and orally.
Respond to public inquiries in a tactful manner.
Provide effective customer service.
Establish and maintain effective and cooperative working relationships with City employees and the general public.
Perform basic mathematical computations.
Maintain confidentiality.
Learn required software applications.
Skill in:
Typing at a corrected speed of 25 words per minute.
Performing data entry.
Working with personal computers and applicable software, including the Microsoft Windows operating system and Microsoft Word.
Reading, writing and communicating in English at an appropriate level.
Education, Training and Experience:
Graduation from high school or equivalent. Two years of recent, paid work experience performing clerical support duties. Experience must have included frequent contact with the general public. An Associates degree (or 60 semester units at an accredited college or university) may substitute for one year of the required experience.
Supplemental Information
How to Apply:
Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so will result in your application being evaluated without the education being considered.
Typing Certificates:
If you would like for your typing certificate to be considered, candidates must provide proof of required typing skill of 45 wpm net (gross minus number of errors). You must attach the typing certificate to the application. The typing certificate must be five minutes in length, dated no later than one year prior to the final filing date listed on the job announcement. If you do not have a valid, recent typing certificate, a typing exam will be administered to you should you pass the application process.
Selection Process:
All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.
Testing may consist of a combination of any of the following and is subject to change as needs dictate:
Performance/Written Examination
Practical Test: Qualifying (Typing/Keyboarding @ 25 wpm, Microsoft Word
Oral Interview
If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the Citys civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Note: Internal staff who submit transfer applications must notify the analyst in charge of the recruitment, via email, upon submission of their transfer application.
Background Investigation:
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
Inclusion & Diversity Statement
The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
The Citys liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.
01
Describe your recent and paid experience performing complex clerical support duties. In your response, be sure to describe your specific responsibilities as well as the name of the organization(s) in which you acquired this experience. If you have no such experience, mark N/A.
02
Describe your experience providing customer service to the general public In your response, please include the following information: the name and brief description of the organization(s) in which you gained the experience, the average number of customers you assisted on a daily basis, a brief description of the type of service you provided, and an example of a problem you resolved. If you have no such experience, mark N/A.
03
Please list the computer programs you have experience using. In your response, be sure to include the following: the name and brief description of the programs, the tasks or projects you have completed using the programs, and the most advanced functions you have utilized within these programs. If you have no such experience, mark N/A.
04
Staff Assistant II positions require demonstration of a minimum typing speed of 25 wpm using a computer keyboard. Have you taken a typing test with the City of Santa Monica within the last twelve (12) months? If YES please list the name of the position you tested for and the exam date. If NO, please mark N/A.
05
Do you have a typing certificate issued within the last twelve (12) months? NOTE: If you would like for your typing certificate to be considered, candidates must provide proof of required typing skill of 25 wpm net (gross minus number of errors). You must attach the typing certificate to this application. The typing certificate must be five minutes in length and dated no later than one year prior to the final filing date listed on the job announcement. If you do not have a valid, recent typing certificate, a typing exam will be administered to you should you pass the application process.
06
Would you be willing to accept permanent, part-time work, (20-30 hours/week with pro-rated benefits)?
07
Would you be willing to accept temporary, as-needed work, (no benefits)?
08
Would you be willing to work evenings and/or weekends?
09
Are you proficient in another language? If YES please list the language(s) and level of proficiency. If NO, mark N/A. Note: Certification to a bilingual position shall require proof of proficiency.
10
For the classification of Staff Assistant II, an Associates degree (or 60 semester units at an accredited college or university) may substitute for one year of the required work experience. If you intend to use a combination of education and work experience to qualify for this position, you must submit a copy of your college level transcripts or diploma. Applicants who indicate receipt of college level coursework from a foreign institution must provide United States credential equivalency verification along with a copy of your college transcripts. All materials must be received in the Human Resources Department no later than close of business on the application closing date. Failure to do so will result in your application being disqualified. You may attach a copy to your online application or e-mail a copy to mia.engel@santamonica.gov by the filing deadline. Do you wish to use the completion of higher education coursework to cover one year of the experience required to qualify for the job?
Required Question
Employer City of Santa Monica
Address 1685 Main Street, Room 101
P.O. Box 2200
Santa Monica, California, 90401
Phone 310-458-8697
Website https://www.santamonica.gov/departments/human-resources