Staff Associate

NorthStar Memorial Group is seeking a Staff Associate at Sunset Memorial Chapel in North Olmsted, Ohio. Our staff associates assume the crucial role of ensuring seamless operations throughout visitations and services. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers. We uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and visitations
• Establish and maintain professionalism and compassion with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.