Staff Augmentation Program Management Office, Analyst

SMBC

Charlotte, NC

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JOB DETAILS

SKILLS

1st Level Support, Analysis Skills, Banking Services, Billing, Capital Markets, Commercial Banking, Communication Skills, Consumer Finance, Contract Management, Corporate Banking, Credit Cards, Customer Satisfaction, Customer Service Management, Customer Support/Service, Documentation, Employee Orientation, Expense Management, Finance, Financial Services, Follow Through, Global Financial Markets, Investment Services, Leadership, Maintain Compliance, Microsoft Office, Onboarding, People Management, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Project/Program Management, Regulatory Compliance, Requirements Validation/Verification, Research Skills, Resolve Customer Issues, SAP, Securities, Service Level Agreement (SLA), Status Reports, Stock Market, Time Management, Trading/Stockbroking, Writing Skills

LOCATION

Charlotte, NC

POSTED

Today

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The Project Management Office (PMO) Analyst facilitates and manages various processes within the contingent worker lifecycle from on boarding through off boarding. The PMO Analyst also provides first level customer support to Hiring Managers and suppliers.

Responsibilities

+ Assist Hiring managers, Stakeholders and suppliers during all stages of the Staff Aug acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, verification of compliance requirements and off boarding

+ Document all reported issues and track resolution through to completion ensuring a high level of customer satisfaction

+ Maintain and update worker assignments to reflect appropriate changes.

+ Provide constant communication to users, suppliers, contingent workers and other partners

+ Conduct research and analysis to resolve user and/or supplier inquiries as needed

+ Provide program status reports to leadership as required

+ Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)

+ Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.

Qualifications and Skills

+ Priority given to candidates with experience in a large financial services organization

+ Excellent analytical and problem-solving skills

+ Excellent documentation and follow up skills

+ 1-3 years administration of SAP Fieldglass required, implementation experience preferred

+ Strong determination to impact performance

+ Time Management , self-motivated and perseverance

+ Excellent customer service skills

+ Excellent verbal and written communication skills

+ 1-3 years of staffing and/or MSP experience

+ Bachelor’s Degree

+ MS Office/Tools- advanced skills

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
EOE, including Disability/veterans

About the Company

SMBC

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