Staff Data Science

Job Description

The Role

As a staff scientist, you will be responsible for leading one or more AI/ML and data science products, while also contributing highly technical work on problems of significant complexity. You will be accountable for translating ambiguous Customer Care and Aftersales (CCA) business challenges into scalable, production-grade analytics products that deliver measurable enterprise impact. You will be expected to act as a technical thought leader and expert within the CCA organization.

What You'll Do

• Shape scientific direction, and ensure methodological quality and operational robustness used across the suite of products that you are responsible for;
• Grow the technical capabilities of the scientist community within the CCA Applied Analytics organization through exploration of new methods and technologies, cross-functional knowledge sharing, mentorship, internal reviews, and establishment of reusable methods and frameworks;
• Drive results on time and within budget, managing risks, and ensuring methodological and operational quality across products that you oversee to generate significant and measurable business impact;
• Work cross-functionally across data engineering, delivery teams, software delivery, other business units and beyond to drive product development, management and results; and
• Influence stakeholders and leaders by translating technical tradeoffs, risks and opportunities into clear business decisions.

Your Skills & Abilities (Required Qualifications)

• 6+ years leading advanced analytics, AI/ML and/or operations research initiatives, guiding the methodological and operational work of analytics teams;
• Demonstrated thought leadership surrounding use of innovative methodologies and approaches to solving business problems;
• Demonstrated ability to lead multi-team member initiatives using novel methods resulting in substantial business impact;
• Deep expertise across multiple AI/ML and analytics domains (LLMs, forecasting, deep learning, operations research, prescriptive & predictive methods, etc.);
• Expertise in Python and other cloud-based data science platforms (Databricks preferred), and proficiency in SQL;
• Experience with generative AI tools and platforms such as Cursor, GitHub and/or Microsoft Copilot, Glean, Databricks Genie, etc.
• Demonstrated ability to frame ambiguous high-value business problems into tractable analytical strategies and measurable outcomes;
• M.S. in operations research, engineering, computer science, applied statistics, physics, or related field, Ph.D. preferred. Equivalent additional experience may substitute for advanced degree.

What Can give You an Edge

• Publications, conference talks, patents or other generated intellectual property, committed open-source work, or other external technical recognition;
• Creativity, inquisitiveness and a thirst for learning;
• Ability to develop, inspire and motivate the team; and
• Strong presentation and communication skills.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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