Staff Development Specialist I

Staff Development Specialist I Salary $51,111.00 - $82,308.00 Annually

Location: Nashville, NC

Job Type: Full Time

Job Number: 2026-00018

Department: Department of Social Services

Opening Date: 02/24/2026

Closing Date: Continuous

General Statement of Duties

Benefits

Questions

Job Description

The primary purpose is to administer federally mandated Income Maintenance Programs to applicants/recipients who meet eligibility criteria. The Unit is responsible for all functions related to eligibility, including intake, processing, recertifications, reports, and analysis, training, and program integrity.

Essential Duties and Tasks

The primary purpose of this position is to function as Staff Trainer for Economic Benefits Programs. NC Fast is used in some capacity by all Social Services programs. Some working knowledge of each program is necessary to properly connect the program policy to the computer management system. Training must always incorporate state and federal requirements to ensure program compliance.

Employee in this position will need to collaborate with the Management Team and State Program Consultants to incorporate ongoing policy changes in training. Individual in this position will need skills and abilities to independently read, comprehend, design, and deliver computer-based and/or classroom training to groups as well as on an individual basis to enhance employees awareness, sensitivity, and effectiveness in needed areas, including accuracy and timeliness in processing.

This individual requires skills to coordinate, schedule, conduct, and evaluate trainings of seasoned and newly hired staff. This position interacts with employees to precisely identify the tasks, responsibilities, knowledge, skills, and conditions necessary for the job to be performed. Individual in this position provides instruction to staff, answers staff questions to help develop worker competency and confidence through direction and encouragement to establish worker independence and increase staff retention.

Work Schedule

This position is from 8:00 A.M. to 5:00 P.M., Monday through Friday.

Other Responsibilities

• Troubleshoot problem cases prior to submission to the state help desk.
• Works with program supervisors to assess the needs of vacant caseloads and maintain program compliance.
• Also assists with accessing, distributing, and analyzing reports and making recommendations based on findings, as well as completing 2nd party reviews to monitor patterns that may need further training and improvement.
• (20%)

Employee Relations

Employee in this position reports directly to the Income Maintenance Program Administrator. Performs any other duties as assigned by the Income Maintenance Program Administrators leadership, to include disaster shelter duty.

Employee plans work and performs with considerable independence within guidelines and policies of the department. General oral or written instructions are received from the supervisor or areas of responsibility. Objectives and work plans are discussed with the supervisor on a regular basis. Supervisor occasionally monitors training functions. At the end of a course, the training participants evaluate teaching and course content.

Work and decisions made affect groups and/or individuals involved in career development, skills, or administrative and supervisory training. A bad decision or error in judgment may curtail a phase of training or result in erroneous, irrelevant, or ineffective training to individuals, and cost of time and money to the agency.

Work Characteristics

Must be energetic, enthusiastic, and people-oriented.

Machines, Tools Used

• Telephone
• Fax
• computer
• copier
• scanner
• TV monitor
• calculator or adding machine
• motor vehicle for work transportation.

Precision Exactness and/or Accuracy Required

Exactness and accuracy are required at all times in disseminating policy and other training. Individual must be observant of training participants to detect any problems with the training, environment, and/or resources. Must be detail-oriented. Feedback from employees must be carefully evaluated and understood to maintain continuous improvement in training delivery and resources.

Knowledges, Skills and Abilities

Considerable knowledge of training theory, principles, and techniques of training within specified Economic Benefits programs. Ability to interpret, apply, and communicate a variety of policies, procedures, and regulations. Ability to exercise sound judgment in assessing training needs, development of objectives, recommending training goals, and evaluation of student learning. Ability to develop course outlines and lesson plans. Ability to organize and coordinate training activities, to evaluate staff learning, and to maintain accurate records. Ability to communicate effectively, both orally and in written form. Ability to work effectively with others and use sound judgment in applying policies, procedures, and training principles. Ability to adapt and communicate information to a wide range of audiences and situations. Desirable Education and Experience

Minimum Education and Experience - Graduation from a four-year college or university and two years of experience in a human service program, counseling, or training, in the subject matter specified; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.

Must have experience in multiple Economic Benefits programs and NCFAST and have the demonstrated ability to read manuals, complete web-based and classroom training, and effectively instruct others in groups or individual settings.

Insurance Programs

• Group Health Insurance: Nash County provides full-time and part-time benefit-eligible employees working 30 plus hours per week with Health Insurance coverage with the North Carolina State Health Plan.

• Included in each selection is:

• Preventative Care Coverage

• Prescription Coverage

• Chiropractic Coverage

• Health Insurance may become effective for employees the first day of the month following employment.

• Group Dental Insurance: Nash County provides full-time and part-time regular employees working 30 plus hours per week. Dental Insurance becomes effective for employees the first day of the month following the 30th day of employment.

• Group Life Insurance: Nash County provides term Life Insurance for full-time and part-time regular employees working 30 or more hours per week.

• Life insurance is paid for you by Nash County and pays your beneficiary one time your annual salary not to exceed $200,000 in the event of your death.

• Accidental death and dismemberment coverage is also provided.

• Life Insurance becomes effective the first day of the month following 30 days of employment.

• Voluntary supplemental term life insurance coverage for you, your spouse, or your dependent children is also available - please see the Human Resources Department for more details.

• Short Term Disability Insurance: Nash County provides active full-time regular employees working 30 plus hours per week the option to purchase Short Term Disability Insurance.

• Short Term Disability Insurance may cover up to 70% of an employees monthly salary with a maximum of $2,000 per month, in the event of an injury or illness, for up to 13 weeks.

Financial Programs

• Retirement: Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.
• NC401(k): The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.
• 457 Deferred Compensation: The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
• Separation Allowance: The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.
• Flexible Benefit Plan: Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds. Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses. Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.

Direct Deposit

Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

Credit Union

Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as spouse, children, stepchildren, brothers, sisters, and parents can all become members.

Employees of both the Departments of Social Services and Public Health are eligible to join the State Employees Credit Union.

Leave Programs

• Vacation Leave: For regular full-time County employees, vacation leave accrues based on length of service. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.

• Sick Leave: For regular full-time County employees, sick leave accrues at 8.0 hours per month. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

• Holidays: The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year. The following holidays are observed:

• New Year's Day

• Martin Luther King, Jr. Day

• Good Friday

• Memorial Day

• Independence Day

• Labor Day

• Veteran's Day

• Thanksgiving Day and the day after

• Three (3) days at Christmas

• Military Leave: Annual Training - Reserves and National Guard - Ten paid workdays per fiscal year. Active Duty - Reserves