Coaching, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Customer Training, Data Management, Disciplinary Action, Health Plan, Lift/Move 50 Pounds, Logistics, Manufacturing, Multitasking, Organizational Skills, Payroll Administration, Physical Demands, Power BI, Problem Solving Skills, Process Development, Process Improvement, Profit & Loss, Relationship Management, Risk, Service Level Agreement (SLA), Team Player, Time Management, Willing to Travel, Wireless Communications, Workplace Issues, Writing Skills
Staff Performance Coordinator
Shift D: Friday-Sunday 6:00Pm-6:00Am
ProLogistix - Dallas, TX
This position is a 4-month contract assignment designed to support increased seasonal demand.
The Staff Performance Coordinator contributes to the operational growth and profitability of the account through day-to-day execution, management of strong relationships with the client and associates, and fulfillment of the client's staffing services agreement. This role supports the day-to-day interaction with the client and associates, assists with identifying process improvements, and executes on service level agreements to ensure they are met. This role provides immediate front-line customer service to the management team and associates. This role is responsible for partnering with
appropriate parties to resolve all workforce issues, including but not limited to employee coaching, counseling, disciplinary action, and payroll and timekeeping, in a timely manner.
Your Role & Responsibilities
- Act as first point of contact for vendors and client contacts for all employee issues.
- Educates client on guidelines and sets expectations for the handling of any employee issues.
- Ensures all employee issues are handled appropriately and in a timely fashion.
- Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.
- Delivers client customized new hire orientations.
- Collects and reviews all required work related onboarding documents for each employee prior to start.
- Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
- Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
- Processes payroll and tracks attendance, wage, and hour compliance
Preferred Education & Experience
- High school diploma or 6 months related experience
Competencies (Skills & Knowledge You'll Bring)
- Hands-on experience in a logistics or manufacturing environment.
- Experience in a customer service role responsible for client communication.
- Data management experience.
- HR experience is preferred.
- Familiarity with a heavy process-oriented environment.
- Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure Environment.
- Able to understand client goals and how they measure success.
- Comes together to achieve organizational goals in order to succeed and grow. Therefore, every employee should have the ability to work in a team and contribute towards individual and business goals.
- Communicates information and ideas clearly and articulately both in oral and written form. Uses
appropriate language, style and methods depending on audience and the purpose of communication.
- Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
- Experience using various technology platforms to drive effective decisions.
Your Work Environment (Physical Demands)
Client Site: Typically work is performed is generally offsite at a client's location that could be an office or
other business setting and require travel to and from locations. This position requires compliance for all
occupational safety and health standards, rules, and regulations. Below are a few standards specific for
this position:
- Sit or stand for long periods of time and walk short distances
- Regularly required to talk, hear, and communicate in writing
- Adjust to vision for both close and distance views
- Stoop, kneel, bend, crouch and lift up to 50 pounds
Employbridge is proud to offer a comprehensive benefits package to full-time temporary employees to Include:
- Medical, dental, and vision benefits available upon hire (enroll the week following your first paycheck)
- Multiple medical plan options to fit your needs.
- Paid holidays, including New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and more.
- 16 hours of paid community volunteer time each year.
- Employee discount program offering savings on travel, entertainment, shopping, and more!
- Wireless discounts on eligible plans
- Optional accident, critical illness, and hospital indemnity coverage available.
Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.