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Staff Product Manager - MSSP

Infoblox

Tacoma, WA(remote)

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Access Authorization, Administrative Management, Agile Programming Methodologies, Ansible, Application Programming Interface (API), Authentication, Automation, Backlog Prioritization, Best Practices, Billing, Business-to-Business (B2B), CRM Integration, Cloud Computing, Communication Skills, Continuous Improvement, Cross-Functional, Cryptography, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Ecosystems, Enterprise Protection, Environmental Management, Fortune 500 Customers, Genetics, IP (Internet Protocol) Routing, IP Addressing, IT Service Management (ITSM), Identity Data Management, Improvement Metrics, Instrumentation, Leadership, Licensing, Machine Tool, Network Security, Onboarding, People Management, Performance Metrics, Presentation/Verbal Skills, Privacy Controls, Process Improvement, Product Management, Product Planning, Product Strategy, Profit & Loss, Protective Services, Reporting Dashboards, Sales, Sales/Support Engineering (SE), Security Assertion Markup Language (SAML), Security Monitoring, Service Level Agreement (SLA), Single Sign-On (SSO), Software as a Service (SaaS), Systems Administration/Management, Telemetry, Usability Engineering, Usage Analysis, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Tacoma, WA
POSTED
30+ days ago
At Infoblox, every breakthrough begins with a bold "what if."
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

How we empower our people is extraordinary: we're recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia's Best in Critical Infrastructure 2024 - clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next."

In a world where you can be anything, Be Infoblox.

Staff Product Manager

We have an opportunity for a Staff Product Manager to join our Product team, based anywhere in the US, reporting to the Director of Product. In this pivotal role, you will own core SaaS platform product management responsibilities and define and deliver the enterprise-grade multi-tenant capabilities that enable Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) to operate Infoblox solutions at scale. Collaborating closely with Engineering, Product, UX, Security, SRE/Operations, Sales Engineering, Customer Success, Support, and Go-to-Market teams, you will shape a secure, resilient, and extensible platform including multi-tenancy, identity and entitlements, onboarding and lifecycle automation, partner-facing APIs/integrations, and usage metering. You will help partners provision, manage, and monetize services across thousands of end customers with confidence.

Be a Contributor - What You'll Do


Define product vision, strategy, and roadmap for a multi-tenant SaaS platform that supports MSP/MSSP and enterprise deployments; align with onboarding, scale, reliability, and profitability goals
Lead customer and partner discovery (MSP/MSSP operators, security teams, and enterprise admins) and translate insights into clear requirements, epics, user stories, and acceptance criteria
Own the tenancy hierarchy and account/organization model (partner, customer, and sub-tenant structures), including global policy management and delegated administration patterns
Design identity, authentication, and authorization patterns (SSO via SAML/OIDC, RBAC/ABAC, least-privilege entitlements, and delegated admin) for partner-managed environments
Specify secure tenant lifecycle workflows (self-service signup, provisioning, configuration, upgrades, suspension, and deprovisioning) with automation, auditability, and self-service controls
Drive an API-first and integration-first platform (APIs, webhooks, and SDKs) enabling partner portals, automation (Terraform/Ansible/CI pipelines where applicable), and CRM/ITSM integrations
Define multi-tenant commercial and packaging requirements, including usage telemetry and metering, licensing/entitlements, and billing handoffs required for partner monetization
Partner with Security, Privacy, and Architecture to implement compliance-ready controls (logging, audit trails, encryption, data residency considerations, and vulnerability response processes)
Define cross-tenant observability and operations requirements (SLOs/SLAs, health and telemetry, incident/problem workflows, and support tooling) while preserving strict tenant data separation
Establish and track product success metrics and continuous improvement plans (time-to-onboard, activation, provisioning success rate, trial-to-paid or expansion conversion where applicable, isolation defects, API adoption, usage growth, retention, and lead release readiness and GTM enablement
Drive Product-Led Growth (PLG) motions for the platform: define onboarding and activation journeys, in-product guidance, self-serve trials (where applicable), and frictionless upgrades; partner with Growth/Marketing/Sales to improve conversion, retention, and expansion through measurable experiments
Champion product ease of use and partner/admin experience across the platform: set UX quality bars, reduce time-to-value, standardize information architecture, and ensure accessibility and consistency across console, APIs, and documentation
Define and evolve scalable platform components and shared services (e.g., onboarding workflows, identity/entitlements, audit/logging, notifications, configuration/policy, feature flags, and tenant-safe data services) that can be reused by multiple product teams to accelerate delivery

Be Prepared - What You Bring


12-15 years of product management experience building B2B SaaS, platform, or cloud services - ideally for MSP/MSSP or partner ecosystems
Demonstrated experience designing and shipping enterprise multi-tenant capabilities (tenant models, delegated administration, entitlements/RBAC, isolation, and lifecycle automation)
Strong platform product fundamentals: roadmap ownership, backlog prioritization, agile execution, and cross-functional leadership from discovery through delivery and adoption
Experience with API-first products and developer/partner ecosystems (APIs, integrations, SDKs, and automation tooling)
Excellent written and verbal communication skills; comfortable creating crisp product artifacts and executive-ready updates
Working knowledge of networking fundamentals (DNS, DHCP, IP addressing, routing concepts) and security fundamentals (DNS security, authentication/authorization, encryption, logging/audit, threat concepts) applicable to Infoblox solutions
Ability to partner deeply with engineering, security, and SRE/operations teams on architecture trade-offs, scaling patterns, and reliability
Data-driven approach to product decisions: define KPIs/OKRs, instrument telemetry, analyze usage, and iterate based on outcomes
Working knowledge of SaaS identity and access management (SSO/SAML/OIDC), authorization, and security best practices

Be Successful - Your Path

First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months: Deliver a validated multi-tenant platform roadmap and ship at least one foundational capability (e.g., tenancy hierarchy, delegated admin, partner onboarding, provisioning automation, or usage metering). Establish instrumentation, dashboards, and a repeatable release, enablement process for internal teams and partners. Drive measurable improvements to platform activation and admin usability and establish a reusable platform-components backlog (shared services, standard patterns, and internal tooling) to accelerate delivery across teams.

One Year: Scale the platform for production MSP/MSSP operations across regions with clear SLOs/SLAs, mature partner onboarding and lifecycle automation, and expand platform offers (APIs/integrations, packaging, and operational tooling) to increase adoption and partner profitability.

Belong- Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded -Benefits That Help You Grow, Thrive, Belong


Comprehensive health coverage, generous PTO, and flexible work options
Learning opportunities, career-mobility programs, and leadership workshops
Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
CharitableGiving Program supported by Company Match
We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: $151,300 - $228,030 plus corporate bonus

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

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About the Company

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